Account Manager

Description
Job Opportunity : Account Manager
Location : Anywhere in USA or Colombia.
Type : Full-time .
Experience Level : 3-5 years in similar positions.
Salary range : $85,000-$95,000
Ready to trade chaos for connection?
Are you tired of being an Account Manager who's constantly on their own, chasing after vague metrics and dealing with client issues without backup? At Adage, we believe our Account Managers are not just individual contributors; they're a central point of contact for their clients and a critical part of a cohesive team. You won't just maintain accounts-you'll build lasting partnerships, helping clients grow and succeed with the full support of our expert team.
The difference we make!
At Adage, we do our part to make businesses run better and faster through technology. We have spent the last 20+ years helping clients transform how they do business through expert digital strategy, user-centered design, and software development.
In this pursuit, we get to help a lot of cool clients (think Metropolitan Museum of Art, The American Academy of Pediatrics, Lyric Opera) to make an actual difference in the communities they serve through their digital presence.
Our team consists of people who are incredibly smart, inspiringly driven, impressively kind, and always fun. We are routinely recognized as one of Chicago's Best and Brightest Companies to Work For, one of the Best Places to Work in Illinois, and on Crain's Best Places to Work in Chicago.
The impact you'll have
As an Account Manager at Adage, you'll be the linchpin for your client accounts, ensuring their long-term satisfaction and growth. Instead of just reacting to problems, you'll proactively engage with clients, acting as their trusted advisor and the voice of their needs within our company. You'll work closely with project owners and delivery teams to ensure seamless service, and with the Associate Director of Account Management to strategize and track your progress. You'll not only maintain your portfolio of accounts but also identify and cultivate new opportunities for them.
In this role, you will:

• Act as a key point of contact for your portfolio of clients, ensuring their satisfaction through proactive communication and regular check-ins.
• Proactively grow existing accounts by understanding their needs, sharing new ideas, and pitching Adage's latest services.
• Maintain seamless operations by keeping our CRM (HubSpot) and other internal systems up-to-date and coordinating with our Project Management team.
• Become a vertical expert , staying on top of industry trends and sharing valuable insights with both clients and our internal teams. (Experience in the Arts, Associations, or Manufacturing is a plus!)
• Support the delivery team , acting as a liaison and ensuring they have the resources and information needed to serve our clients effectively.
• You'll have a clear path to success , with regular check-ins and performance tracking based on key results like the number of QBRs, opportunities, and pipeline size.

The benefits you'll love!
As an Account Manager at Adage, you'll enjoy work-life balance with flexible schedules, remote-work options, and 20+ days of paid time off annually. Adage offers excellent benefits with 85% employer-paid insurance, profit-sharing bonuses, 401k contributions, and FSA.
Are you ready?
Apply now to join a team where you are a valued partner, not just a performer. At Adage, you'll have the autonomy to build strong relationships and the support of a full team to ensure your clients-and your career-thrive.
Equal Opportunity Employer
We are proud to be an equal opportunity employer, committed to fostering an inclusive environment where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, in accordance with Illinois and federal laws.