Account Manager

About By the Pixel

By the Pixel is a small but mighty digital agency based in Denver, Colorado, with remote employees across the U.S. We specialize in high-end and enterprise web application design and development, supporting our clients end-to-end through full-service solutions. These services include design, custom web development, hosting services, tiered production support, search engine optimization, paid advertising, content marketing, and more. We view ourselves as trusted partners to our clients, fostering clear and open communication, attention to detail, and thoughtful solutions.

We engineer complex technical solutions from scratch for clients in various industries, like health care, automotive sales, research and development, hospitality, and nonprofits.

About the Role

By the Pixel is seeking a full-time Account Manager to join our team who is hungry to have a role in our growth. You will lead accounts by helping direct strategy and team focus. You will build relationships with clients based on trust and respect and act as the client’s liaison to internal staff, always with the client’s goals in mind.

A successful candidate should be passionate about innovation and have excellent communication and collaboration skills to work effectively in a remote environment.

Key Responsibilities

• Owns accounts throughout the lifecycle, through launch, and beyond.
• Leads project strategy creation and writes creative briefs, considering industry trends and client needs/goals.
• Schedules and leads project kick-off meetings.
• Onboards staff to accounts and projects.
• Attends planning meetings and provides insight as needed.
• Manages the client and internal team to ensure project milestones are reached.
• Implements and maintains documentation structures across the account.
• Review all deliverables before client delivery, including design, development, content, and marketing deliverables. 
• Demos deliverables to clients, internal staff, and stakeholders as needed.
• Keeps accurate records about accounts and milestones.
• Reviews time entries for projects on a monthly basis for accuracy and adjusts the time that will get invoiced as needed.
• Sends monthly invoices to clients and follows up as needed to ensure payment.
• Communicates client needs with the internal team, identifying and addressing questions for clarity ahead of time.
• Meets with clients regularly to discuss project status updates, approvals, new requests, MVPs/feature lists, due dates, and next steps on the accounts.
• Serves as intake for bug and feature requests and ensures their completion.
• Anticipates issues from past experiences to prevent recurring problems from surfacing.
• Participates in post-mortem meetings based on follow-up with the team and client to identify successes and failures.
• Identifies opportunities for future work with new and existing clients and pitches these ideas to clients with sound reasoning and justification.
• Leads proposal generation for new work.
• Communicates with accounts to understand upcoming work timelines for the purpose of internal resource planning.

Required Skills/Experience

• Suggested 3+ years of experience managing accounts
• Ability to manage multiple accounts at a time
• Ability to pay strict attention to detail and organize multiple priorities
• Excellent organizational and interpersonal skills
• Outstanding written and oral communication skills
• Ability to explain work and speak professionally in client presentations
• Self-motivation to deliver world-class work and exceed expectations
• Ability to work well with teams made up of teammates in multiple disciplines
• English level: Excellent

Bonus Skills

• Experience working within a digital agency
• In-depth understanding of the web design and engineering process, and familiarity with the department workflows involved (marketing, development, design, and quality assurance)

Salary

$70,000 - $115,000 per year

What We Can Offer You

• Fully remote position 
• Competitive base salary
• Culture of learning and collaboration
• Flexible schedule
• Company-provided MacBook
• Health, Dental & Vision Benefits
• Retirement match
• Paid vacation
• Paid holidays
• Parental leave
• Professional development budget
• Bonus pay
• Commission pay

At By the Pixel, we like to take on challenges and tackle big problems together. As a fully remote team, we acknowledge the importance of a flexible schedule to accommodate time zones and life outside of work, as long as the work gets done to our standard and in a reasonable amount of time. We are a welcoming and supportive team and a place for people to grow inspired careers. We value supporting our employees on and off the clock, so as a By the Pixel employee, you’ll enjoy a generous benefits package.