The role of the Account Manager is responsible for maintaining deep customer relationships to drive growth and account revenue retention for some of our Asset Management Clients. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.
Role Responsibilities
- Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
- Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
- Build and embed a long term trusted advisor relationship within their accounts
- Drive growth by expanding Refinitiv footprint within their accounts
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Oversee all commercial activities within accounts, owning the end to end customer relationship
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Manage internal and external stakeholders and maintain networks to negotiate and close deals
- Accountable and responsible for simple order taking
Emerging & Growth Model:
- Account Managers Growth accounts will manage a defined book on a proactive basis
- Account Managers for Emerging may manage a pooled book of accounts on a reactive basis
- All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts
Qualifications and Experience Required
- Strong understanding of customers and their business model and workflows
- Industry experience - Asset mngt
- Strong product knowledge
- Relationship building skills
- Selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem solving--ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate with account team
- University/college degree may be required, equivalent experience may be considered depending on position/department
- Advanced degree may be preferred
- Significant work experience in applicable industry and knowledge of customer workflow required
- Proven account management, sales or marketing experience in a customer facing environment required
- Customer relationship management required throughout all levels within an organization
Compensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $133,100 - $221,900.Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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