We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you’ll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth.
The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset.
Key Responsibilities- Onboarding: Design and execute a structured onboarding and activation program tailored to each client’s technical and operational needs.
- Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth.
- Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones.
- Client Education: Serve as a trusted advisor, educating clients on Escrow.com’s platform features, integrations, and best practices.
- Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience.
- Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends.
- Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.
- 1–2 years of experience in Account Management, Technical Account Management, Customer Success, or B2B Sales.
- Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments.
- Exceptional relationship management and strategic consulting skills.
- Strong business acumen and the ability to align complex organizations around shared goals.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
- Demonstrated experience handling and managing high-touch books of business.
- Track record of meeting or exceeding growth and retention goals.
- Comfortable working in fast-paced, evolving environments.
- Familiarity with APIs, SaaS integrations, or technical products.
- Experience in digital payments, SaaS, or Fintech.
- Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software.
- Knowledge of financial systems, including KYC/AML compliance.
- Bachelor's degree in Business, Marketing, or a related field.
- Partnership-First Mentality: You're committed to doing what’s best for the client and fostering long-term success.
- Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves.
- Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues.
- Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.
- This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!
- Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
- Weekly end of week lunches with rotating local cuisine
- Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
- Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf).
- Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
- Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry.
Top Skills
What We Do
Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 58 million registered users have posted over 21 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing.
Freelancer owns Escrow.com, the leading provider of secure online payments and online transaction management for consumers and businesses on the Internet with over US$5 billion in transactions secured. Freelancer also owns Freightlancer & Loadshift, enterprise freight marketplaces with over 550 million kilometers of freight posted since inception. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.
