Account Manager

We are looking for a talented Account Manager to join our Client Services team in Paris.

Please note, this is a 3-month Fixed Term Contract.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills. This is a fantastic opportunity to work with some of the world’s biggest brands.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.

ROLE

To manage several major global accounts and develop both existing and new client relationships.

• Developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
• Maximising revenue from client
• Presenting to clients and attending client meetings and partner meetings and events
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Manage client reviews with senior clients
• Managing a team to deliver effective performance from all levels
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
• Creating project plans and project specification documents
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Ensuring all billing is completed on time
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
• Working with partner agencies when delivering work as part of a wider campaign
• Working with Finance to ensure invoices are paid on time
• Keeping up to date with time sheets and expenses claims
• The overall quality of the final deliverable on projects that you manage

• Consistently developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
• Developing a clear understanding of your clients’ brand(s), category and customers
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
• Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
• Working with Project Managers to develop effective project plans and project specification documents
• Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
• Ensuring all billing is completed on time
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Assisting with the production of client reviews with senior clients
• Overseeing and owning the overall quality of the final deliverables on projects that you manage
• Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
• Maintaining a central file of essential client information
• Strong knowledge of the social media market, specifically in France
• Business level language skills in French and English