Account Manager

About the Role

As the primary point of contact for our retainers, the Account Manager role plays a pivotal role in ensuring the success of ongoing engagements, fostering strong relationships, and driving exceptional results. As part of this role, you will use a strong understanding of the business’s goals, challenges and opportunities to deliver a roadmap of activities to help our clients achieve sustained growth. 

Key Responsibilities

Client Relationship Management:

• Develop and nurture long-term, strategic relationships with high-value clients, aligning Swanky’s services with their eCommerce goals to maximise growth.
• Serve as a trusted advisor, offering guidance on eCommerce strategy, technical solutions, and best practices tailored to each client’s needs.
• Identify and pursue growth opportunities within accounts, leading proactive upsell and cross-sell initiatives to add value.

Strategic Support & Consultation:

• Act as the primary liaison between clients and Swanky’s internal teams, ensuring project expectations are clear and aligned with client objectives.
• Collaborate with clients to create customised growth strategies that drive measurable results, coordinating with cross-functional teams to facilitate seamless execution.
• Stay informed on Shopify updates, eCommerce trends, and industry developments, using this knowledge to provide proactive recommendations and insights.

Project Management:

• Oversee the delivery of technical projects for retained accounts, ensuring they meet both timelines, high quality and client expectations.
• Coordinate with developers, designers, and other team members to execute projects effectively, maintaining project scope and clear communication.
• Monitor project progress proactively, addressing potential risks or issues to ensure smooth and timely delivery which is on budget and to scope. 

Collaboration & Communication:

• Communicate effectively from both a written and verbal perspective with both clients and internal teams, managing expectations, addressing concerns, and celebrating successes.

What We Offer:

• Salary Competitive DOE
• 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5
• Flexible working hours during the day
• Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate)
• Employee Assistance Programme with 24/7 access to services
• Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office)
• MacBook Pro (or your preferred choice of tech) 
• Working with dynamic, creative and growing clients on fun, challenging and often high-profile projects
• Opportunity for occasional travel to client meetings and conferences
• Be part of an inspiring, growing, highly collaborative and ambitious team, with opportunities to progress 
• Regular company socials and events