Account Manager

P2P.org is the largest institutional staking provider with a TVL of over $6B and a market share exceeding 20% in restaking.

We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.

We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.

Our clients include BitGo, Copper, Crypto.com, Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.

We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

We are looking for a detail-oriented and proactive Account Manager to support our client operations. This role is not focused on sales, but rather on relationship management, compliance coordination, and internal process optimisation.

Key Responsibilities:

• Lead and coordinate the KYB/KYC process for assigned clients, ensuring timely completion and full compliance with regulatory requirements

• Act as the primary point of contact for clients during onboarding and throughout the lifecycle

• Conduct monthly account reconciliations with clients, resolving discrepancies in collaboration with internal teams

• Coordinate with the Data and Product teams to gather and communicate client-facing reports and insights

• Track and follow up on outstanding invoices, ensuring the timely collection of payments

• Support ongoing process optimisation efforts across KYB, invoicing, and client reporting workflows and CRM implementation

Requirements:

• Solid understanding of KYB/KYC regulatory requirements

• Experience working with contracts, invoices, and CRM systems (e.g. HubSpot, Salesforce, or similar)

• Strong organisational and communication skills, with attention to detail

• Ability to coordinate across departments (Compliance, Product, Finance, Data)

• Proactive, client-oriented mindset with a hands-on approach

• Experience in fintech, legal, compliance, or back-office operations is a plus

• English fluency is required

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Full-time Contractor (Indefinite-term Consultancy Agreement)

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.