Account Manager

About Cove
Cove is a leading provider of software solutions to owners and operators across all asset classes of commercial real estate. We are redefining real estate technology by consolidating previously-disconnected functionality and replacing legacy systems in buildings across the country, including Willis Tower - the largest multi-tenant office building in North America. Our team works closely with property managers, landlords, engineers, and tenants to simplify their real estate experience and add value to their assets. Backed by strategic investors (including Blackstone), Cove is a fast-growing startup entering a new phase of growth and we're looking for bright, motivated, and hard-working professionals to join us.
Description
We are seeking a skilled and results-driven Account Manager to join our growing team. In this exciting new role, you will own relationships with a portfolio of our most strategic accounts and collaborate with Sales and Customer Success to drive expansions and upsells. You'll become an expert on client needs, while being seen as an invaluable partner to key executive contacts within your portfolio companies.
The ideal candidate is not only passionate about making connections and building relationships across large and complex organizations, but also has experience selling dynamic software solutions to owners and operators of commercial real estate. If you are comfortable with ambiguity, thrive in a fast-paced startup environment, and excel at building trust with client executives, we'd love to hear from you! This role is ideal for someone who enjoys autonomy, strategic thinking, and driving real business outcomes through relationship management.
Key Responsibilities

• Execute against an aggressive, but attainable, quota via upsales, expansions, and cross-sales within our existing customer base.
• Partner with Customer Success to leverage client satisfaction at any level, to tell a broader success story across the client organization.
• Visit new markets in person to identify expansion opportunities and build relationships with key market leaders.
• Connect dots between Sales & Customer Success to identify expansion, upsell, and cross sell opportunities within your portfolio. Leverage existing relationships with clients to drive product expansion across markets and asset classes.
• Gain introductions to new key contacts through existing customer touchpoints such as QBRs, trainings, and product demonstrations
• Coordinate with third-party property management companies and other channel partners to gain access to key leaders within the owner organization.
• Become deeply knowledgeable on Cove product and capabilities to ensure optimization across client portfolios

• Represent the voice of the customer internally to help shape product roadmap and priorities

About You

• 3+ years of B2B Proptech sales experience, preferably selling into institutional owners of commercial real estate.
• Experience owning a quota with a strong track record of achieving sales goals.
• Own the full sales cycle from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting.
• Strong customer-facing and presentation skills with ability to establish credibility with decision makers and stakeholders.
• Ability to thrive in a fast-paced startup environment and manage multiple projects and clients simultaneously.
• Data-driven mindset with the ability to analyze account performance and translate insights into action
• Ability to build consensus among decision makers using strong discovery skills, proactive problem-solving, and account planning.

Salary: $180,000-$220,000 OTE
Benefits

• Competitive salary plus commission
• Comprehensive health, dental, and vision insurance
• Fully remote role with annual retreat and quarterly in-person gatherings
• Professional development opportunities and ongoing training
• Unlimited PTO policy
• Home office setup stipend