Account Manager

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.

Under the direction of the Manager of Underwriting and Marketing, the Account Manager will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation in their regional territory.  The account manager will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills. An account manager should have the ability to work well in a team environment and feel comfortable working in a feedback culture.

Responsibilities:

• Retain and grow current client relationships

• Verbally communicate and promote product growth with new and existing clients

• Actively seek to understand each customer’s needs and goals through consistent verbal contact

• Secure customer rapport through genuine and exceptionally responsive interactions

• Proactive customer service with current clients

• Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Safestor as the best Insurance choice for assigned self-storage locations

Qualifications

• 1 or more years of experience in account management

• Ability to achieve goals and determine priorities

• Organized with strong time management

• Ability to travel up to 30% of the time (Typically during Spring and Fall)

• Self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries

• Strong presentation and leadership skills

• Excellent verbal and written communication skills

• Practical knowledge of Microsoft Word, Excel, and PowerPoint

• Practical knowledge of Salesforce

• Office hours 7:00am to 5:00pm Monday-Friday AZ time zone

Education/Training:

• A bachelor’s degree in communications, business management or equivalent experience is preferred

• Insurance experience preferred

Commission/Bonus:

• This is a salaried position

• Opportunities for quarterly bonus

Perks of joining Repwest:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs Repwest has available:

• Full Medical coverage 

• Prescription plans 

• Dental & Vision Plans 

• New indoor fitness gym 

• Gym Reimbursement Program 

• Registered Dietitian Program  

• Weight Watchers  

• Onsite medical clinic for you and your family 

• Career stability 

• Opportunities for advancement 

• Valuable on-the-job training 

• Tuition reimbursement program 

• Free online courses for personal and professional development at U-Haul University® 

• Business and travel insurance 

• You Matter Employee Assistance Program 

• Paid holidays, vacation, and sick days  

• Employee Stock Ownership Plan (ESOP) 

• 401(k) Savings Plan 

• Life insurance 

• Critical Illness/Group Accident 

• 24-hour physician available for kids 

• MetLaw Legal program 

• MetLife auto and home insurance 

• Mindset App Program 

• Discounts on cell phone plans, hotels, and more 

• LifeLock Identity Theft 

• Savvy consumer wellness programs - from health care tips to financial wellness 

• Dave Ramsey’s SmartDollar Program 

• U-Haul Federal Credit Union 

• Wellness Program 

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.