Account Manager

As an Account Manager You Will:

Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts.

Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business.

About You:

• You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
• You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
• You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
• You drive customer satisfaction and referenceability; thorough ticket review and resolution
• You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
• You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
• You ticket manage; review and assess severity and priority, engage engineering when needed
• You manage all client communication, conflict resolution, and compliance on client deliverables
• You lead implementation of new platform, coordinating with the client and internal stakeholders
• You support launch of new clients in collaboration with the implementation teams
• You provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability

We Are Looking For:

• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
• Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
• A positive attitude and team player who can elevate AM colleagues
• High level of initiative and ability to work autonomously
• Handle stressful situations and deadline pressures well
• Excellent problem solving capabilities and organizational skills
• Comfortable working in an evolving, fast-paced startup-like environment
• Background in banking or Fintech is a plus

What We Offer:

• Competitive salary with a total OTE of $170,000
• 401k Match
• Unlimited PTO
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• 100% Remote
• And more!

Who is MANTL?

MANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.