Account Manager

About Us: For over a decade, AnswerHero has been the trusted partner for thousands of small businesses, providing professional live answering and virtual receptionist services. Our commitment is simple: we care for our employees, and in turn, our employees care for our clients. As we continue to grow and evolve, we are excited to invite a proactive and dedicated Account Manager to join our dynamic team!

We Are Looking For...

A results-driven and detail-oriented professional with a passion for client communication and relationship management. In this role, you will play a vital part in upholding and nurturing AnswerHero’s strong client relationships. You will conduct proactive check-ins, assist with client queries, and identify opportunities to enhance our client interactions. If you thrive in a fast-paced, collaborative environment where communication and problem-solving skills are paramount, this opportunity is perfect for you!

What You’ll Be Doing:

Client Relationship Management

• Conduct regular proactive check-ins with AnswerHero clients to confirm their needs are being met and they’re receiving top-notch service.
• Strengthen client relationships by identifying opportunities for service enhancements.
• Ensure all outstanding concerns are addressed through diligent follow-ups.

Account Optimization & Problem-Solving

• Monitor client accounts actively and analyze interactions to identify areas for improvement.
• Work collaboratively with internal teams to implement strategies that elevate the client experience.
• Maintain accuracy in account details, including contact and billing information through timely updates.
• Identify opportunities for account optimization through interactions with cross-functional teams.

Billing & Reporting

• Handle client inquiries related to billing issues, ensuring timely resolution.
• Provide leadership with insights on account activity, reporting trends, and suggesting areas for improvement.

Continuous Improvement & Client Success

• Collect feedback from clients to support the enhancement of AnswerHero’s services and offerings.
• Offer valuable insights and recommendations to elevate client interactions and satisfaction.
• Stay updated on industry trends to provide clients with pertinent recommendations.

You Are a Good Fit If You...

• Have a genuine passion for ensuring client success and fostering meaningful relationships.
• Possess exceptional communication skills, enabling you to effectively address client needs and concerns.
• Are organized and detail-focused, capable of managing multiple client accounts simultaneously.
• Are proactive in checking in with clients to ensure their satisfaction and identify areas for service improvement.
• Enjoy collaborating with a team while also demonstrating the ability to work independently.
• Have a strong desire to learn, grow, and contribute innovative ideas to enhance client interactions.

• Room for Growth – We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks!
• A Meaningful Role – Your contributions will directly impact our brand, client relationships, and company success.
• Part of a Team – You’ll feel valued and supported in a collaborative, dynamic work environment.

Join Us! If you are ready to elevate your account management skills and make a meaningful contribution, we want to hear from you! Apply today and become part of the AnswerHero family!