Account Manager

Job title: Account Manager

Job Type: Permanent, full time

Reporting to: Head of Global Client Partnerships

Location: United Kingdom, Home based/office-based role

Job purpose:

The Account Manager – Global Client Partnerships supports project delivery, ongoing client relationships and business development activities focused on depth and expansion within established global accounts. The Account Manager supports the activities of one or more GCP Hubs, leading specific accounts and/or projects, and working closely with relevant Project Directors to plan and execute global and regional STEM projects. As part of the global client partnerships team – the Account Manager plays a critical role in the success of the team as a whole and will champion collaboration to deliver excellence in quality, efficiency and delivery for Global clients.

Main responsibilities:

• Serve as the lead point of contact for customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop proposals, negotiate contracts in partnership with commercial affairs team
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop business with existing clients and/or identify areas of improvement to meet revenue targets
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with other members of team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed
• Coordinate with colleagues working on the same account to ensure consistent service

Experience:

• Product/ Marketing Manager experience from Pharmaceutical Industry or
• STEM analysis team experience giving robust analysis process knowledge or
• STEM Fieldworker experience giving robust client / workbook knowledge
• Account manager for an agency working in the healthcare/pharmaceutical space
• A track record as a financially aware and self-starting pragmatist
• Evidence of having coordinated or managed significant projects

Attributes:

• Confident self-starter – thrives on empowerment
• Confident engaging with different personalities at every organisational level
• Strong presentation skills.
• Analytical & astute – able to spot trends and make observational links
• Flexible and adaptable
• Must be motivated by entrepreneurial, small company environment
• Be a leader - High degree of professional credibility and personal integrity
• Courage to challenge, resist and push back
• Ability to coach and guide matrix team members
• High attention to detail

Leadership Style:

• Assertive, dynamic, communicative team member
• Ability to help formulate and represent STEM services
• Collaborative skills with strong emotional intelligence
• Ability to adapt style to operationally ‘hands on’ when required while retaining a strategic overview
• Create the culture of team work, focussed on personal aspiration, achievement for all team members and collaboration
• Be realistic at all times and flexible with their time
• Ability to make and take tough decisions and demonstrate courage in the process

Personality:

• Ability to build relationships within STEM
• Experience and attitude to develop relationships with clients
• Sound and well-grounded judgement balanced by an entrepreneurial spirit and ability to identify future opportunities
• Transparent in nature with high integrity and honesty
• Capable of gaining trust quickly
• Able to be a team player within the broader organisation
• Demonstrate an understanding or empathy for the needs of clients
• Display a positive and confident self-image
• Create and maintain a culture of success and be outcome focused
• Build a reputation for operational excellence

Key Competencies:

• Project facilitation and management
• Building relationships with internal and external stakeholders
• Effective written and verbal communication

About STEM:

STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Vision:  To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Find us here:

Website: www.stemhealthcare.com  

STEM Healthcare is an equal opportunity employer.  STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.