Account Manager

We are looking for an Account Manager who is passionate about expanding the ways people experience brands, has a specific eye for the details, and skillfully communicates with various stakeholders. They will support and manage all client relationships and associated requests, and work closely with all other teams to ensure deadlines are met and creative work gets out the door in a consistent and timely manner. 

This person must have a strong ability to manage a cross-functional team and multiple work streams simultaneously. Projects will vary in scale and scope, and require ability to deftly manage multiple sub-workstreams. Account Managers are crucial to the fluidity and efficiency of projects and should be prepared to get their hands dirty in all stages of the process, acting as a utility player to provide support to the team.

The ideal candidate is a go-getter with high expectations for themselves. They‘re also looking for ways to make operations more efficient, opportunities to improve the model or framework they are working with, and the know-how to get the best of their team’s time. 

Most importantly, we are looking for someone who is ready to become a Spoon - to give a damn, try anything, and enjoy the people they are working with.

Responsibilities

• Serve as steward of the brand while always having an eye on pushing for the best creative work
• Act as Client point of contact and representative of the agency, helping with presenting estimates, SOWs, project status, and deliverables
• Support reviewing creative and strategic briefs with an eye toward Client’s business goals
• Coordinate and facilitate internal and client meetings
• Own all internal correspondence such as crafting meeting reports; recap internal meetings, feedback, decisions and deliverables in writing for dissemination to the team
• Create and maintain account/project status reports
• Gather and translate Client feedback in accordance with their goals 
• Help manage and monitor project lifecycles by managing day to day workflow, timelines, and milestones; working with team to help drive scheduled deliverables, relay revision requests, record progress and help tackle obstacles as they arise
• Establish clear integration checkpoints to facilitate collaboration between the internal departments involved in the creative development process
• Advocate for internal, cross functional teams (strategy, creative, production) to maintain integrity of the work, while staying on schedule and on budget 
• Co-own management of all client billing alongside Giant Spoon billing team
• Manage internal asset management, talent usage and asset trafficking, in partnership with the Production team
• Maintain an ongoing knowledge of ongoing competitive advertising and category trends and keeping the larger team in the know

Requirements

• 18+ months of account and project management experience in an advertising agency
• Effective written, verbal, and visual communicator
• Ability to craft internal / external presentations and present in an engaging way
• Ability to effectively prioritize tasks and be resourceful, flexible and quick to adapt in a fast-paced environment.
• Acute attention to detail
• Ability to collaborate creatively across departments and offices
• Ability to foster trusting relationships with teammates and clients
• Open to receiving and providing thoughtful feedback
• Digitally connected, passionate about technology and innovation with an insatiable curiosity for how it applies to our industry
• Genuine desire to learn
• Familiarity with Google Suite, Slack and Microsoft Office

The anticipated annual salary range for this position is $75,000 - $87,000. Salary is determined based on a wide range of factors, including relevant experience, knowledge, skills, job duties, and geographic location. For this role, we also offer programs such as medical/dental/vision insurance, 401(k) matching, paid time off, and various other benefits and perks.