Skills:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- BA/BS degree in Business Administration, Sales or relevant field
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- This position may require occasional travel.
What You Will Be Doing:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience
- Assist with challenging client requests or issue escalations as needed
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What We Do
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8.
Sign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com.
Operating Companies:
Sign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com
Sign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com
Sign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com
Sign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com
Sign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com
10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com
