Introduction to the job
Manage customer accounts and coordinate all activities relative to these accounts.
Ensure Customer Satisfaction with ASML products and services.
Role and responsibilities
The Sales sector is responsible for all sales activities relative to key accounts.
To ensure customer satisfaction with ASML products and services.
Job Discription
Account Management: Manage customer accounts and coordinate all necessary activities to ensure customer satisfaction and account profitability.
Develop and maintain customer relationship to support ASML’s position as the continued vendor of choice.
Understand the customers –business, -processes and –key issues.
Ensure that ASML’s capabilities are consistent with customer requirements and understood by both parties.
Cultivate potential new customers and markets for ASML products.
Account Support: Work with Customer Support to contribute to integrated Customer Account Management.
Chair and drive ASML Account Team activities. Coordinate and guide activities of all ASML departments as they relate to applicable accounts.
Strategy: Contribute to the development and execution of long term and short term sales strategies.
Sales Forecast: Routines sales forecast to ASML management.
Gather and communicate customer and market Timely report to ASML management and Marketing,
to facilitate management decision making on pricing, marketing, etc.
Contracts: Negotiate contracts with customers within ASML guidelines. Manage order closure.
Administration and Communication: Ensure all quotations orders and all other customer communication to be handled promptly and accurate.
Manage quotation- and sales order- processes for the applicable accounts.
Monitor administration and follow up. Ensure proper communication on progress, Accounts, customer satisfaction etc.
Education and experience
Bachelor degree in an engineering field, or equivalent business experience
Skills
•Ability to conduct the operations of ASML departments to ensure integrated Account Management
•Strong oral and written communication skills and the ability to present concepts and influence others.
•Ability to analyze and draw conclusions from data or report information
•Logical thinking
•Clearly define issue, create methodologies to solve , engage all resources and solve the problem
•Fluent in Japanese & English , both oral and written. TOEIC 800 and above.
Other information
At least 5 years of sales experience in selling own company's products to Japanese customers
Sales experience in the semiconductor industry is preferred
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.
Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.
Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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