About This Role: Bainbridge Health is seeking an Account Manager to join our high-performing Revenue Team. As an Account Manager, you will be responsible for growing and retaining our customer base, along with building trusting relationships with key stakeholders ranging from the C-suite to the end-user level.
Your success will be measured by your ability to meet our (1) Gross Account Retention (>90%) and (2) Net Dollar Based Retention (>103%) goals.
Primary Responsibilities:
- Conduct Quarterly Business Reviews and Annual Account Reviews with accounts
- Lead quarterly and annual business reviews with customers, including coordinating specific deliverables with our Clinical Solutions team and ensuring we are executing toward our customer’s strategic goals
- Continuously measure customer impact and key performance indicators for each account you own; be able to articulate value delivery and ROI effectively to each account
- Develop a robust People Map and establish “Connective Tissue” with all accounts
- Consistently and autonomously build relationship capital with the key stakeholders at each account you own
- Identify, generate and manage upsell opportunities to meet Net Dollar Based Retention Goals (>103%)
- Identify and remediate problems as needed to maintain positive account health grades for each account
About You:
- You take initiative and can act autonomously to build meaningful relationships with multiple stakeholders at your key accounts—going above and beyond routine quarterly business review
- You are energetic and outgoing with a genuine desire to build meaningful relationships with the customers you serve; you have a knack for making people feel comfortable
- You are a “dot connector” and have proven experience identifying opportunities and bringing them to fruition
- You are reliable, attentive to detail, and able to juggle multiple tasks across multiple accounts
- You are capable of giving and receiving constructive feedback
Minimum Requirement
- 5+ years experience selling to and managing enterprise-level customers and accounts
- Experience working in pharmaceutical, medical, or healthcare technology industries
- Experience with Hubspot, Salesforce, or other CRM tools for customer management
- Excellent verbal and written communication skills
- High level of initiative, creative thinking, and problem-solving skills
- Independent thinker with the ability to find the tools and resources to be successful
- Open to travel approximately 20% of the time
Compensation & Benefits:
- Competitive compensation, including our stock option plan which enables everyone on the team to share in the growth we create together
- Comprehensive health plan where we offer top-tier medical, dental, and vision for employees and their families
- Flexible vacation, including 20 vacation days and 9 company holidays
- Perpetual "Summer" Fridays where every week, all year we have half-day Fridays
- Top tier 401(K) plan (company matched up to 4%) administered through Guideline, including leading index funds from Vanguard and the lowest expense ratios in the industry
- A hybrid working environment, with Philadelphia based co-working offices
About Us: Our vision is to help solve Pharmacy’s biggest challenges. We started out inside the walls of the Department of Pharmacy and Safety at a Philadelphia health system. We spun-out in 2016 with a mission to use data to improve the safety, efficiency, and reliability of medication delivery. Today, we serve hundreds of hospitals, device manufacturers, and pharmaceutical companies across the United States.
What We Do
Medication is one of the most dangerous, costly, and complex things in the hospital. Our mission is to provide clinician-friendly technology and support services to save money, save time, and make medication safer. Designed by clinicians for clinicians, our goal is to help clinical and pharmacy leaders stay focused on decision-making–not data clerking– by making medication data easier to access, analyze, and act on.
