ACCOUNT MANAGER
Member of Client Experience Management Team
Reports to: Account Strategy Director
Status: Regular Full Time
Love & Company, based in Frederick, Maryland, is a national leader in senior living
marketing, research, branding, advertising, and sales management. We take pride in having
a top-notch team of creative marketing professionals with extensive experience in their
specific areas of expertise as well as senior living.
PRIMARY RESPONSIBILITIES
• Serves as day-to-day client contact and experience manager, supporting successful
client onboarding and relationship building
• Supports implementation of the marketing plan and strategies through the execution of
projects on strategy, on time, on budget, and quality
• Analyzes and reports on clients’ project and campaign results vs. the goal and supports
quarterly planning and monthly results reporting
• Manages project profitability
• Works collaboratively and effectively on the Client Experience Management Team and
more directly with the Project Manager to be accountable to and for the commitments
made to the team.
QUALIFICATIONS
This is a mid-level account management position on the Client Experience Management
Team. The individual should have the following experience and capabilities:
• Demonstrated critical thinking skills
• Demonstrated behaviors and skills that align with Love & Company’s culture and core values
• Three to five years of account management and marketing experience, at least two
years in an advertising/marketing agency
• Proven track record of solid account management/project management specifically for
creative projects, including direct mail, print advertising, and collateral materials
• Superior problem-solving, time management, and organizational skills
• Strong interpersonal skills with the ability to work with all levels of the organization
• Excellent writing skills; command of language, grammar and spelling; dedication to
error-free work and communications
• Advanced knowledge of Microsoft Office (MS Word, Excel, PowerPoint)
• Basic knowledge of Macintosh and/or Windows computers, especially with Microsoft
Office and database management
• Ability to travel overnight when necessary
• Bachelor’s degree
GROWTH OPPORTUNITIES
The Account Manager has the opportunity to advance to the Senior Account Manager role,
which has the additional responsibilities to:
• Manage larger and more complex projects and/or a larger number of client accounts
• Work more independently to manage client accounts
• Supervise and train account coordinators/project coordinators
• Demonstrate growing knowledge of and experience with the senior living field
• Require additional experience/tenure with Love & Company
What We Do
Love & Company specializes in marketing, advertising, sales, and strategy for operators of senior housing. We have been increasing occupancy and positioning our clients for long-term success for more than three decades. We maximize your results through our comprehensive integration of marketing services—from research and assessments, to marketing planning, to branding and lead generation, to digital and public relations services, to sales training and coaching. We leverage the expertise gained from our vast proprietary research to help persuade your prospects to take action. Love & Company is refreshingly responsible, anticipating challenges and opportunities on your behalf and proactively recommending solutions. At our very core, we are accountable and results-focused. We track, measure, analyze and fine-tune everything we do, to bring you the strongest return on your marketing investment.
