Account Manager

Company Description

Sopra Banking Software (SBS) is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.

For more information, follow us on LinkedIn or visit www.soprabanking.com.

Job Description

The role is perfect for someone who is proactive, driven, resourceful and thrives on identifying new opportunities through collaboration with existing clients.

SBS is currently recruiting an Account Manager to be responsible for leading and managing the commercial, contractual and relationship aspects of allocated clients. The Account Manager will have responsibility for the client relationship at business line executive level, and will ensure overall account objectives are met, will develop accounts through existing channels to continually grow the business and identify new opportunities to grow the SBS footprint.

This is a highly visible and complex role, since the candidate will be managing key relationships, influencing client engagement and delivery performance as well as directing virtual teams so that client commitments are met. In addition, we expect to see significant growth from the assigned client base.

Responsibilities:

• Accountability for the end-to-end client relationship
• Client retention, growth through new business and expansion in existing clients
• Maintain high levels of client satisfaction by addressing client issues
• Account Strategies to monitor and drive client needs leading to new revenue opportunities
• Share insight and knowledge with broader Sales Team to support the overall team objectives
• Collaborative working across lines of business to deliver client needs and net new opportunities

Qualifications

We are interested in hearing from you, if you have most of the following attributes:

Skills:

• High integrity, business acumen, drive, and a desire to help clients succeed with overall objectives and overcome problems.
• Experience of Account Management or a client facing role within a technology, financial services or similar industry.
• In-depth experience in navigating the sales process. 
• Working understanding of the financial services industry.
• Ability to prospect into and manage executive level relationships throughout the sales cycle by building rapport and delivering compelling, persuasive propositions that yield significant return on investment.
• Passionate about solving business problems through technology.
• Clear and accurate written and oral / presentation skills in front of large teams of senior stakeholders.
• Strong collaboration skills with a penchant for building cross-functional (deal) teams to deliver results which individually the stakeholders could not achieve.

Desired candidate profile

• A proven track-record of success (and overperformance) in sales and account management is desirable.
• Demonstrably capable of managing sales processes and converting opportunities within existing clients.
• Experience of managing contract negotiations with clients is desirable.
• Knowledge of the financial services market.
• Ideally candidates would have worked and supported clients through transformational projects.
• Can work independently, is self-motivated and shows initiative for problem solution and value creation.

If you do not have all of the above experience or skills we would still like to hear from you.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

Additional Information

Sopra Banking Software are a certified Great Place to Work!

We offer a hybrid working model. 

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including;

• 25 days holiday with an option to buy up to 5 more,
• 6% employer pension contribution,
• private medical insurance,
• critical illness cover,
• health cash plan,

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.