Account Manager

Title: Account Manager (P2)

Location: Remote USA

Reports To: Director of Account Management

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.  

The Role:  

As an Account Manager you will oversee delivery related activity for assigned accounts and partners.  This includes day to day program management of dealer & partner related deliverables and ensuring all related objectives are properly and timely delivered.  This role partners and collaborates with all internal departments and external partners and dealers.  The position will report to the Director of Account Management.

The Impact You Will Have in This Role: 

You will strengthen client retention and drive growth by maintaining high levels of customer service and engagement, ensuring dealers see the value in our offerings, and expanding relationships where possible.

What You'll Be Doing in This Role: 

• Dealer communication on a regular basis to implement product delivery and strengthen relationships.
• • • Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
    • Communicate with dealers to collect assets for their monthly campaigns
    • Ensure all dealer content is maintained and accurate
    • Report campaign metrics and provide best practice solutions for dealer campaigns
    • Work with partners, dealers and other third parties for creative and compliance approvals as necessary
    • Maintain best in class customer service 

• Drive cross functional tasks with all departments
• • Request video creatives from the account coordinator team
  • Send all content through the quality department and update per their review
  • Monitor activities assigned to other departments to ensure progress
  • Support the sales team as needed
  • Maintain and update information per dealer according to contractual obligations
• Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
• Troubleshooting capabilities to analyze and identify issues within Applications used to complete monthly campaign activities.
• Ensure all contractual obligations are met in a timely manner
• Other duties as required by the position

Qualifications of this Role: 

• Bachelor’s degree in a related field (Advertising, Marketing, Business, Communications, etc.).
• Media or agency related experience preferred
• Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
• Superior attention to detail and sense of urgency in completing tasks
• Strong communications and listening skills
• Ability to work effectively in a high volume and fast paced environment
• Exceptional ability to multi-task and follow through
• Strong Data Entry Skills
• Software experience in Salesforce
• Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint.

The Hiring Manager says: 

I'm seeking a proactive self-starter with a passion for customer service and data entry, who prides themselves on a high level of accuracy.  The ideal candidate will also have the ability to troubleshoot issues, analyze data effectively, and find innovative solutions to challenges ensuring the highest standard is all tasks.

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.   

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.   

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. 

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. 

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.