Account Manager

Do you describe yourself as smart, friendly, and tech-savvy? Do you thrive in fast-paced work environments where you can use creative problem-solving skills? Are you a people-person that enjoys helping customers? If so, we want to talk to you!

Zuri is a fast-growing retailer of contemporary furnishings. We develop and distribute our own designs which are sold through ecommerce and retail channels.

Candidly, this is not your average customer service role. You will be entrusted with discretion to solve a variety of customer and operational challenges to ensure our clients have the best possible experience when shopping with us.

Base Salary: $55,000. 

First 90 days in person, followed by hybrid schedule with flexibility on in-office days. Office located in North DFW, near the Grandscape. 

YOU WILL: 

• Communicate directly with customers via phone, email and live chat
• Be the dedicated point of contact for a set of customers, from beginning to end
• Actively partner with sales, logistics, warehouse, and other internal teams to solve customer issues quickly
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback
• Assist with challenging client requests or issue escalations as needed
• Love your team, an incredible group of gregarious and unique individuals!

ESSENTIAL REQUIREMENTS:

• Relevant experience in a customer-facing role
• Exceptional written and verbal communication skills
• Computer literacy is a must, along with the ability to learn new software and systems quickly
• Confident, friendly, and positive demeanor when communicating with clients, vendors and other stakeholders
• A nimble troubleshooter – you don’t believe in following a specific path to solve every problem and are comfortable making judgment calls
• Ability to work weekend and holiday hours (as necessary)
• Excellent organization skills and above-average attention to detail

PAY, BENEFITS & PERKS:

• Health, dental, and vision insurance coverage
• Short term disability, critical illness, accident, life and AD&D insurance coverage
• Hybrid work schedule
• 401k with employer match
• PTO, Paid Holidays, Maternity/Paternity support & time off as needed
• Discounts on furniture and shipping services
• Gym membership reimbursements
• Fun, casual workplace

Applications are only accepted online. Please do not call or email.

Who are we? Zuri is a modern furnishings company founded in Dallas, Texas. We opened our first showroom in 2006 and have grown to a nationwide brand through ecommerce. Our business is founded on bold and unique designs for a modern era. Bonus points if you’ve seen one of our billboards. Come be a part of our growing team!

Zuri Furniture is proud to be a company that respects the unique values, talents, and backgrounds of each employee and applicant. We are committed to ensuring that everyone has an equal opportunity to grow, develop and be successful. We will never discriminate due to race, religion, skin color, gender identity, sexual orientation, national origin, ethnicity, age, disability, or any other status. Our goal is to go above and beyond purely symbolic measures by building a culture focused on creating an inclusive workforce.