Account Manager

Escrow.com, owned and operated by Freelancer Limited, is the world’s leading provider of secure online payments, and a FinTech industry leader. We have handled over US$6 Billion in secured transactions while processing some of the largest domain name transfers – including Gmail.com, Uber.com and Twitter.com.

At Escrow.com every employee directly influences, impacts and builds the business. If you are a high achiever with talent who is looking for something more than a boring job in corporate, wants to work with the best and brightest, doesn't need to be hand held and wants to be in at ground zero with a company that has a shot at being one of the biggest sites on the internet then this could be the place for you.

This is a full-time role based in our Buenos Aires office (onsite). Our office is a mix of both Escrow.com and Freelancer.com staff. You’ll be providing customer service and speaking with businesses from around the world and guiding them through the process of using our site and completing transactions. We are looking for a passionate individual who knows how to provide great customer support and loves contributing to clients’ growth.

You’ll be interacting with users on a daily basis but you will also get a chance to reach out to the community, helping to onboard new users and spreading the word about our awesome platform. A go-getter attitude will be key to succeed in this exciting role.

Responsibilities:

• Client Relationship Management - Provide great customer service at all times, building and maintaining strong relationships with existing clients, acting as the main point of contact for client inquiries and requests, and providing customized solutions.
• Product Knowledge and Communication - Stay up-to-date with Escrow.com's products and services, educating users by effectively articulating complex information to a variety of technical and non-technical users.
• Account Growth - Identify upselling and cross-selling opportunities within the existing client base, develop account growth strategies, and achieve and exceed revenue targets for assigned accounts.
• Issue Resolution - Identify transaction blockers and assist in unblocking them, working with internal teams to resolve any problems or disputes to the satisfaction of the client. Solve issues using a variety of different mediums, including email, chat and phone.
• Documentation and Compliance - Ensure and maintain compliance with regulatory requirements and internal policies.
• Turn customer service into customer acquisition!

Minimum Qualifications:

• Exceptional English communication skills - written and verbal.
• Be detail oriented and process driven.
• Strong analytical and problem solving skills.
• Ability to work in a fast paced dynamic environment.
• Possesses excellent personal and customer service abilities.
• Ability to multitask efficiently.
• Has worked with KPIs or targets.
• Can work with minimal supervision and self-starter.
• At least 1 year(s) of working experience in the related field is required for this position.

Nice-to-haves:

• A degree/diploma in business/marketing/communications, or any related discipline
• Interest in tech and the start up community
• Experience in a customer-facing sales and/or support role, particularly experience working via phone, email and chat.
• Experience with web-based businesses.

Benefits:

• Fast-track your career growth – our meritocratic culture is known for promoting from within and producing industry leaders in tech
• Engaging Weekly Town Halls with global presentations and open Q&A sessions with our CEO (feel free to ask him anything!).
• Regular fun events (Did we mention we once built a soccer stadium in the Sydney office with two tonnes of turf?).
• Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

We are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!