Expivia Interaction Marketing Group Inc. is in search of a dynamic and detail-oriented individual to fill the role of Client Services Manager within our rapidly expanding organization.
Job Description:
The Client Services Manager position involves daily interaction with both existing and potential clients, ensuring the delivery of exceptional customer service. Acting as a crucial link between Expivia and our clients, your responsibilities include:
- Establishing and nurturing strong client relationships through exceptional customer support.
- Developing a comprehensive understanding of each client's key performance indicators (KPIs), encompassing business models, crucial operating processes, and systems.
- Proactively communicating with internal departments like Production, Human Resources, and IT.
- Maximizing operational efficiency to exceed client expectations and company goals.
- Assisting in resolving client issues by proposing effective solutions and ensuring satisfactory resolution.
- Evaluating products/services to ensure they align with client specifications.
- Providing daily reports and conducting statistical analysis.
- Offering recommendations to clients and assisting in the selection of products/services that meet their needs.
- Collaborating with the marketing and sales division to align work operations with the objectives of the client services unit.
Requirements:
- Associate or Bachelor's Degree in Business or a related field OR 5 years of relevant working experience.
- Proficiency in computer skills, with knowledge of Microsoft Office.
- Exceptional planning and project management skills.
- Outstanding written, verbal, and interpersonal communication skills.
- Flexibility is a prerequisite.
- Strong analytical thinking and creative problem-solving abilities.
- Detail-oriented, proactive, and organized.
- Ability to thrive in both individual and team settings.
- Outgoing personality and confident speaker.
- Positive attitude and effort.
To apply, kindly complete the application and attach your resume or send it to [email protected].
Salary:
$35,000-$45,000, depending on experience and education.
For inquiries, please contact our HR Department at 814-868-5500.
What We Do
The mission of Expivia Interaction Marketing Group Inc. is to build strong and long term customer relationships for our clients while being an evangelist for their brand. We like to say we are a 21st century contact center on Steroids!
Expivia will enable customers of our clients to utilize a variety of options in communicating with them. These include voice, chat, social network channels, text/apps messaging, video calls, web portals, web RTC and even a natural speech IVR. While certain communication techniques have been enabled in the past, we will now provide callers with the ability to automatically choose their form of communication on any and all calls.
Expivia is also a member of both the NICE CXone Executive Advisory Board and the CXone Advisory Board.
Both boards consist of a select group of NICE Cxone customers selected to join as trusted advisors to help NICE Cxone validate ideas for new products and features and plans for future innovations.
Expivia Interaction Marketing Group
2840 West 21st Street
Erie, Pa 16506
814-868-5500
814-397-8354
