JOB DESCRIPTION:
As an Account Manager, you will join a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.
- Act as the primary point of contact for clients, providing exceptional service and addressing our client’s needs.
- Build and maintain strong, long-term relationships with clients, ranging from individual traders to institutional partners.
- Support clients with onboarding, account setup, and trading platform usage, ensuring a seamless experience.
- Provide expert guidance on Xoala’s services, including account management, onboarding process, product offering, and compliance processes.
- Monitor client accounts to identify potential service issues and proactively address them.
- Gather client feedback to identify opportunities for service enhancement, platform improvements, and new product offerings.
- Collaborate closely with internal teams, including compliance, sales, and trading desk, to ensure a seamless client experience.
- Stay updated on financial markets, trading strategies, and regulatory developments to provide informed advice and updates to clients.
- Identify opportunities to upsell or cross-sell brokerage products and services, such as managed accounts, educational tools, or premium trading platforms.
- Resolve client inquiries and complaints efficiently, escalating complex issues to senior management as needed.
PERSON SPECIFICATION:
- 1-3 years previous similar experience in PSP Onboarding/ Back Office/ KYB operations, within the FinTech/ Forex/ Banking/ EMI industry.
- Strong understanding of financial products, payment systems, and client servicing models.
- Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
- Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
- Fluency in English (written and verbal) is required; additional languages are a plus.
- Proficient in CRM systems and account management tools.
- Ability to multitask, manage a variety of client issues, follow up proactively, and escalate when needed.
- Target-driven with strong problem-solving abilities.
- Highly organized, proactive, and adaptable to a fast-paced environment.
WHAT WE OFFER?
💰Competitive Remuneration Package including discretionary annual performance-based bonuses
🕐Flexible working hours & hybrid working schedule
⛹️Gym/Mental Health allowance fee
🏥Medical Insurance
🎁Discount Scheme
🅿️Free Parking & parking allowance fee
🎉Loyalty and Birthday rewards (including paid time off)
🚀Referral Bonus Scheme
🔥Dynamic career growth in a fast-growing global company
🏖️Modern offices just 1 minute walk from the seaside and many more!
ARE YOU INTERESTED IN JOINING US?
We are very excited to meet you and discuss how you can contribute to the success of the Company!
We commit to handle all your information with strict confidentiality.
Skills Required
- 1-3 years of similar experience in PSP onboarding, back office, or KYB operations within FinTech, Forex, banking, or EMI industries
- Strong understanding of financial products, payment systems, and client servicing models
- Experience in client acquisition and payment systems
- Strong technical understanding of the payments industry
- Excellent communication, negotiation, and interpersonal skills
- Fluency in written and verbal English
- Proficiency in CRM systems and account management tools
- Ability to multitask, manage client issues, follow up proactively, and escalate when needed
- Target-driven with strong problem-solving abilities
- Highly organized, proactive, and adaptable to a fast-paced environment
- Additional language proficiency
What We Do
Alchemy Group is a technology-led digital media and marketing agency that develops new-age solutions to help brands grow beyond traditional marketing. It uses technology and experiential approaches to create targeted engagement through influencers, local-language communications, digital audio, and video content and monetization solutions. Its portfolio also includes influencer marketing, creator talent management, AI-powered personalization for e-commerce, and AI-driven content and advertising monetization tools.
