Account Manager

About Mod Op

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

At Mod Op, we’re more than just an agency—we’re a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we’d love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

Summary

The Account Manager is the key internal contact for tactical account management. The goal of this position is to manage multiple client projects and communication on a day-to-day basis. Account Managers cultivate relationships, listen attentively, address inquiries promptly, manage details, and look for practical ways to improve the work and client experience.

Essential Functions

·   Manage assigned client projects and day-to-day communication; be the expert on the day-to-day operations of assigned work, communicate clearly with internal and external team members, and build a working understanding of marketing communications and assigned clients’ businesses.

·   Own two to three concurrent workstreams with periodic check-ins, keeping work moving and identifying what is needed to meet client objectives.

·   Obtain necessary information from clients and internal team members to provide clear direction on projects.

·   Assist the account lead with developing marketing communications briefs and tactical recommendations.

·   Be proactive, anticipate and solve routine problems, and bring proposed solutions forward.

·   Get work through the agency efficiently and coordinate with internal teams to keep projects on track.

·   Prioritize work, handle multiple tasks effectively, and work well under pressure.

·   Open and track projects in agency systems; issue follow-ups, time reports, and status reports in a timely fashion.

·   Support project information gathering, organizing, budgeting, scheduling, monitoring, trafficking, reporting, and delivery within assigned scope.

·   Prepare client presentations, present results, and attend meetings as required; contribute observations on performance and opportunities for improvement and assist the account lead with optimization recommendations.

Required Education and Experience

·   Typically 2–4 years of related work experience; experience range is a guide, not a minimum.

·   Bachelor’s degree or equivalent relevant experience.

·   Strong organizational skills, resourcefulness, professionalism, dependability, and communication skills.

·   Ability to manage multiple projects and use judgment on when to solve, adapt, or escalate.