Account Manager

Posted 4 Days Ago
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Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Agency • Professional Services • Consulting
The Role
Manages client relationships and PR account workstreams for technology clients, overseeing timelines, budgets, deliverables, media relations, content development, and strategic communications recommendations. Coordinates internal teams and vendors, maintains media relationships, reviews content quality, and mentors junior staff. The role requires strong corporate communications, project management, client service, and bilingual English-Chinese communication skills, with experience supporting B2B technology or integrated communications accounts.
Summary Generated by Built In

Greatness begins with a single step in the right direction.

You've made a strong start to your communications career. Now you're ready to take on more ownership, build deeper client relationships and broaden your impact.

Whether you're an experienced Senior Account Executive ready for the next step, or already an Account Manager looking for a new challenge, we'd love to hear from you.

The Hoffman Agency is an international public relations and integrated marketing communications consultancy that helps technology companies tell stories that matter. We're looking for someone who is curious, ambitious, collaborative and passionate about delivering outstanding work for clients.

If you like where this story is heading, read on.

The Plot Thickens: Job Description

Client & Project Management

  • Serve as a key day-to-day client contact, managing relationships through proactive communication and problem solving.
  • Lead assigned account workstreams and ensure projects are delivered on time, within scope and with high quality.
  • Support project management across timelines, deliverables, budgets and stakeholder expectations, including budget tracking, quotation preparation, invoice management and forecasting.
  • Drive internal coordination and collaborate effectively with cross-functional, cross-market teams and external vendors to ensure smooth account operations and project delivery.
  • Contribute to communication planning and provide strategic recommendations based on industry trends, market insights and client objectives.

Content Development & Quality Control

  • Develop or review high-quality PR content, including press releases, bylined articles, messaging documents, briefing books, media Q&As, pitches, reports and presentations.
  • Review work produced by junior team members and provide constructive feedback to ensure consistently high-quality deliverables.

Media Relations

  • Build, maintain and leverage relationships with business, technology, trade and industry media.
  • Lead media engagement activities including media outreach, interview coordination, briefing management and follow-ups.
  • Identify media opportunities and provide recommendations aligned with client objectives.

Financial & Operational Management

  • Support account financial management through budget tracking, quotation preparation, invoice management and forecasting.
  • Coordinate with internal teams and external vendors to ensure projects are delivered efficiently and within budget.

Team Collaboration & Development

  • Provide day-to-day guidance and coaching to junior team members and interns.
  • Foster a collaborative, accountable and supportive team environment.
  • Support team development through mentoring, knowledge sharing and constructive feedback.

Attributes of the Protagonist (That's You)

  • Accountable and detail-oriented, with strong ownership of your work.
  • Comfortable engaging directly with client stakeholders and managing day-to-day communications.
  • Curious and enthusiastic about AI, data infrastructure, enterprise technology and industrial transformation.
  • A proactive problem solver who identifies opportunities and drives projects forward with limited supervision.
  • Collaborative, supportive and eager to mentor others while contributing to a positive team culture.
  • Entrepreneurial, adaptable and passionate about public relations, corporate communications and storytelling.
  • Experienced in leading projects or coordinating small teams, with the potential to take on broader management responsibilities.
  • Strong written and verbal communicator in both English and Chinese.

The Hero's Background: Qualifications

  • Bachelor's degree in Communications, Journalism, Public Relations, Business, Marketing or a related field.
  • 4–6 years of experience in corporate communications, B2B technology PR or integrated communications, preferably within an agency environment.
  • Proven experience supporting or managing enterprise technology, industrial technology, semiconductor, cloud, infrastructure, AI, cybersecurity, storage, manufacturing or related B2B accounts.
  • Strong understanding of corporate communications, executive visibility, thought leadership and media relations programs.
  • Demonstrated ability to independently manage projects and contribute strategic communications recommendations.
  • Experience working with regional and global stakeholders is highly preferred.
  • Experience mentoring junior team members and reviewing account deliverables is preferred.
  • Excellent written and verbal communication skills in both English and Chinese are highly preferred.
  • Strong project management skills with the ability to manage multiple priorities simultaneously.
  • Good understanding of the media landscape. Existing relationships with business, technology or industry media are a plus.

About The Hoffman Agency

We are an integrated communications consultancy built to solve tough challenges — the more complex, the better — for technology companies shaping the future. Headquartered in Silicon Valley, our network spans across global innovation hubs including Bangkok, Boston, Beijing, Hong Kong, Jakarta, Kuala Lumpur, London, Munich, Paris, Portland, San Jose, Seoul, Shanghai, Singapore, Taipei, and Tokyo.

At Hoffman, we combine deep tech understanding with bold storytelling to help brands stand out, influence conversations, and drive meaningful impact.

For more information, visit www.hoffman.com

We are proud to be a diverse and inclusive workplace — one that celebrates individuality and welcomes people of all backgrounds. We’re an equal opportunity employer, and we encourage applications from all individuals regardless of race, ethnicity, nationality, gender identity, sexual orientation, age, religion, disability, or veteran status.

Join us and be at the forefront of marketing and communications innovation, partnering with industry-leading technology brands across the world. We value diverse perspectives, inclusive decision-making, and ideas that push boundaries to shape what’s next.

We offer a competitive salary, comprehensive benefits, and career growth opportunities — plus a unique four-week paid sabbatical after four years of service, because we believe in rewarding dedication and balance.

Skills Required

  • Bachelor's degree in Communications, Journalism, Public Relations, Business, Marketing, or a related field
  • 4-6 years of experience in corporate communications, B2B technology PR, or integrated communications
  • Experience supporting or managing enterprise technology, industrial technology, semiconductor, cloud, infrastructure, AI, cybersecurity, storage, manufacturing, or related B2B accounts
  • Strong understanding of corporate communications, executive visibility, thought leadership, and media relations programs
  • Ability to independently manage projects and contribute strategic communications recommendations
  • Strong project management skills and ability to manage multiple priorities simultaneously
  • Excellent written and verbal communication skills in English and Chinese
  • Experience working with regional and global stakeholders
  • Experience mentoring junior team members and reviewing account deliverables
  • Existing relationships with business, technology, or industry media
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The Company
HQ: San Jose, CA
489 Employees
Year Founded: 1987

What We Do

The Hoffman Agency is a global marketing and public relations consultancy headquartered in San Jose, CA, specializing in business-to-business technology. The firm helps technology, telecommunications, consumer electronics, and travel companies communicate compelling messages and solve complex business problems through integrated communications, digital content marketing, and thought leadership campaigns designed to support brand growth and sales.

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