The Role
Manage a portfolio of B2B SaaS customers across EMEA after onboarding. Build long-term relationships, lead renewals and expansions, conduct business reviews, identify upsell and cross-sell opportunities, forecast account performance, and help customers maximize platform value. The role requires strong communication, organization, sales performance, and account management experience, with Salesforce familiarity and digital marketing knowledge preferred.
Summary Generated by Built In
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organisations. Our social suite enables marketers to manage, scale and measure social media programmes, and our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
Trusted by global brands such as AllianceBernstein, Finastra and Factorial in over 50 countries and fully integrated with the modern marketing tech stack, we're a dedicated team focused on helping our customers succeed.
The Role
As an Account Manager at Oktopost, you'll own a book of customers across EMEA and help them grow: proving the value of our platform, and renewing and expanding their contracts. If you're an experienced SaaS Account Manager who loves building long-term relationships and enjoys the commercial side of the job, we'd love to hear from you.
You'll report to our Director of Account Management for EMEA and be the main commercial contact for your customers, building long-term, value-based relationships that lead to revenue growth and lasting partnerships.
What You'll Do
- Own the customer relationship once onboarding is complete, including social media strategy and regular business reviews (QBRs).
- Build strong, long-term relationships that keep customers loyal and renewing.
- Lead renewals and expansion across a diverse portfolio of accounts.
- Work with our Solutions team, who onboard customers and handle technical questions, to help customers get the most from the platform.
- Analyse customer needs and spot opportunities to upsell and cross-sell features and services.
- Keep accurate forecasts and reporting on your book.
- Run a consistent, repeatable account playbook so every customer gets a great experience.
What Success Looks Like
- In your first 90 days you'll know your book inside out and have run your first business reviews.
- By 12 months you'll be hitting your renewal and expansion targets and be the trusted adviser your customers call first.
What We're Looking For
- 2–6 years in account management or a similar client-facing selling role at a B2B SaaS company.
- A track record of meeting or beating sales targets.
- Excellent presentation, verbal and written communication.
- Strong organisation: you can juggle a full book of customers and prioritise what matters.
A Plus If You Have
- Familiarity with Salesforce.
- Knowledge of digital marketing and social media.
What You'll Get
- Earnings: competitive base, commission and share options.
- Pension: company pension scheme.
- Growth: a formal learning and development programme, including Sandler training.
- Flexibility: hybrid working, 3 days a week of your choice in our London office.
- Time off: 20 days' holiday plus UK bank holidays as your baseline, a quarterly Recharge Day, and the flexibility to take extra days when you need them, agreed with your manager.
- Health: private healthcare and wellness programmes.
- Extras: £75 monthly allowance and company socials.
Life as an Oktoposter
At Oktopost, we're a curious, collaborative and driven bunch who believe in doing great work, and having fun while we're at it. We value ambition, creativity and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation and delivering real impact.
No matter what department or region you join us from, you'll be part of a team that supports, celebrates and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired and truly at home.
We're a team that's genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations and drive real business results, and we'd love for you to be part of our journey.
Applying
Oktopost is an equal opportunity employer. We welcome applicants from every background and judge candidates on their skills and experience. If you need any adjustments during the process, tell us and we'll make them.
Skills Required
- 2-6 years of experience in account management or a similar client-facing selling role at a B2B SaaS company
- Track record of meeting or exceeding sales targets
- Excellent presentation, verbal, and written communication skills
- Strong organizational skills and ability to manage and prioritize a full book of customers
- Familiarity with Salesforce
- Knowledge of digital marketing and social media
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The Company
What We Do
Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business. Our social media management, social listening, and employee advocacy solutions are built for B2B, allowing marketers to engage with customers and prospects on social media, get actionable insights, and prove social ROI. Integrating natively with all major marketing automation and CRM platforms – including Salesforce, Marketo, Eloqua, HubSpot, and Microsoft Dynamics 365 – Oktopost helps marketers leverage social data to improve customer experience and drive revenue growth. Trusted by thousands of B2B marketing professionals globally.
