Account Manager

Description

*APPLY FOR FUTURE OPPORTUNITIES*

About Complete Legal 

Complete Legal is a strategic, enterprise-capable litigation support and eDiscovery partner serving law firms and legal teams nationwide. Since 2014, clients have trusted us with some of their most complex, high-volume legal matters, making quality, accountability, and collaboration central to everything we do. 

Our teams support clients across the discovery lifecycle through information governance, eDiscovery consulting, forensic collections and investigations, hosting services, managed review, and paper services. By combining advanced technology with experienced judgment, disciplined execution, and accountable delivery, we help clients reduce risk, control costs, and confidently navigate complex legal matters. 

We’ve been recognized as one of America’s fastest-growing private companies on multiple prestigious growth lists, including the most recent Inc. 5000 list of America’s fastest-growing private companies, as well as the Kansas City Business Journal and Ingram’s rankings of the fastest-growing companies headquartered in the Kansas City region. 

Just as important as the work is the team behind it. At Complete Legal, we hire great people, invest in their growth, and treat them well. We are committed to our core values - Trust, Growth, Execution, Teamwork, and Fulfillment - and they guide how we work every day. 

We believe doing excellent work and enjoying the journey should go hand in hand. We celebrate our successes, support one another, and create an environment where people can make an impact while growing in a career they love.  

Position Overview & Description 

Complete Legal is seeking a highly motivated Account Manager to join our growing team. This role is responsible for developing and managing relationships with law firms, corporate legal departments, and litigation teams to support their eDiscovery, Forensics, Managed Review, and Litigation Support needs. The ideal candidate has a strong understanding of law firm operations, litigation workflows, and the full eDiscovery lifecycle, and is comfortable serving as a trusted advisor to attorneys, paralegals, and litigation support professionals. This is a consultative sales role focused on helping clients navigate complex discovery challenges while delivering high-quality service and technology solutions. 

Requirements

Job Responsibilities 

• Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships. 
• Understand client goals and business objectives to proactively identify opportunities for growth and alignment. 
• Monitor account performance, prepare regular reports, and present strategic recommendations. 
• Coordinate with internal teams (sales, operations, finance, etc.) to ensure timely and successful delivery of solutions. 
• Resolve client issues and concerns promptly and effectively, escalating as necessary. 
• Manage contract renewals, upselling, and cross-selling opportunities. 
• Maintain accurate client records, communications, and forecasting in CRM systems. 
• Collaborate with the Sales and Marketing teams to support client retention and engagement efforts. 

Knowledge, Skills, and Abilities 

• Excellent interpersonal, communication, and presentation skills. 
• Strong problem-solving skills and a proactive, client-first mindset. 
• Ability to manage multiple projects simultaneously in a fast-paced environment. 
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite. 

Required Qualifications 

• A minimum of 2 years in the legal atmosphere. 
• Bachelor's degree in Business, Marketing, Communications, or related field (preferred). 
• 2–5 years of experience in direct sales, account management, customer success, or a client-facing role. 
• Valid driver's license (Required). 

Physical Demands and Other Requirements 

• Job Type: Full-time 
• Work Location: In person 

Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance