Account Manager

Responsibilities

• Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative. 
• Produce accurate customer quotations and ensure quality samples for proposals. Diligently follow-up all quotations distributed to generate orders.
• Communicate status to key stakeholders to ensure timely completion of orders and project deliverables. 
• Complete transactions on procurement system(s) accurately and in timely manner to enable correct reporting, including but not limited to, customer weekly reports, forecasts, profit Improvement plans.
• Populate project folders with required information to create an auditable path for each project.
•  Demonstrate creativity and share new ideas with peers.
• Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a priority. Identify and resolve all issues within agreed SLA’s.
• Provide professional presentations to customers as and when required.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop sound supplier relationships, observe customer trends, identify cross-selling opportunities and act on these.
• Monitor competitor’s promotions and activities and share information with team members
• Ensure compliance with brand guidelines, sustainability guidelines, budget, and process standards in all activities.

Skills and Experience

• Excellent verbal and written communication skills.
• Fluency in Polish and English. 
• Sound knowledge of Print, Packaging & 3D Cardboard POS manufacturing methods, including thorough understanding of retail operations and rework process.
• Ability to identify feasible product solutions for the client.
• Excellent project management skills are key to the role, and a high level of detail is expected.
• Ability to interpret and communicate client briefings with our/third party creative teams or suppliers to ensure most effective response and product solution.
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
• Team player with the ability to lead by example.
• Have a basic understanding FMCG route to market process and experience of servicing FMCG client brand.
• Engage with client brands and share the commitment to achieve mutual objectives.

Equal Opportunities

About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase​. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.