The Role
The Account Manager drives new business and account growth across Spain, managing strategic sales engagements from opportunity creation through complex contract negotiation. Responsibilities include account planning, relationship development with C-level stakeholders, solution selling, proposal creation, forecasting, and leading multidisciplinary bid teams. The role requires strong knowledge of cloud, contact centre, AI, and data solutions, plus fluent Spanish and English communication skills.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Account Manager to join our sales team.
The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Account Manager to join our sales team.
The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation.
Key Responsibilities
As an Account Manager, the jobholder must define a detailed Account Plan outlining Sabio’s current and future potential within the account and to effectively communicate this internally within Sabio. The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts.
The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.
The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.
Key Competencies
- Account Development: the ideal candidate will constantly look for growth opportunities both in existing customers as well as within new accounts.
- Business Planning & Management: The approach for this will have a strong focus in Strategic Planning and business outcomes.
- Provide Excellent Customer Service
- Team Participation
General Competencies
- Continuous Professional Development is a key focus of all roles at Sabio
- Always seek to identify more innovative ways of working that create increased effectiveness
- Growth Mindset
- Challenge standard processes and procedures with the aim to ensure they are as good as they can be
- Act as an ambassador of Sabio and its key partners at all times
- From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
Skills Knowledge and Expertise
- Extensive industry experience selling solutions into businesses in Spain with demonstrable relationship business skills
- Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas
- Must have experience in selling Cloud, Contact Centre, AI and data solutions
- Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability
- Solid experience in proposal writing/presentation generation
- Ability to present and facilitate at C-level
- Excellent spoken and excellent written in both Spanish and English: able to explain issues clearly and in detail to a variety of audiences
- Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations
- Strong team player, able to influence and lead a multi-disciplined bid or technology team
- Experience in managing committed deals and forecasting to a high degree of quality and accuracy
- A determined “can-do” approach
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Extensive industry experience selling solutions to businesses in Spain
- Demonstrable relationship-building and business development skills
- Experience selling cloud solutions
- Experience selling contact centre solutions
- Experience selling AI solutions
- Experience selling data solutions
- Proven over-performance in a similar senior sales role
- Account development and strategic planning capability
- Experience writing proposals and generating presentations
- Ability to present and facilitate at C-level
- Excellent spoken and written Spanish
- Excellent spoken and written English
- Strong interpersonal and collaborative relationship-building skills
- Ability to influence and lead multidisciplinary bid or technology teams
- Experience managing committed deals and accurate forecasting
- Determined can-do approach
- Right to work in the applicable UK or EU territory
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
