What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
- Become knowledgeable about the market competition in order to retain and upsell clients.
- Coordinate with internal Departments to resolve problems and provide service.
- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success.
- Meet (or exceed!) revenue and retention targets.
- Build, maintain, and close pipeline to consistently exceed quota.
- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
- Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
- A minimum of 3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Experience up-selling, cross-selling, and renegotiating contracts
- Tech-savvy, with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
Bonus if you have:
- Prior knowledge of the hosting industry.
- Outbound sales experiance.
Our Benefits:
- Flexible and remote-first environment.
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
Skills Required
- Minimum 3 years of SaaS sales or account management experience
- Ability to manage multiple account management projects while maintaining attention to detail
- Experience with upselling, cross-selling, and renegotiating contracts
- Tech-savvy with a strong interest in technology
- Near-native English proficiency and exceptional writing skills
- Exceptional communication and interpersonal skills
- Prior knowledge of the hosting industry
- Outbound sales experience
What We Do
Kinsta provides Application Hosting, Database Hosting, and Managed WordPress Hosting for projects of all sizes, for 55,000+ users. We're powered exclusively by Google Cloud Platform and their premium tier network to ensure lightning-fast load times. Our Application Hosting includes: • Support for all your favorite languages and frameworks, such as NodeJS, PHP, Ruby, Python, Java, Scala, and Go • Easy setup in just a few clicks- and access to our custom MyKinsta dashboard to make running your application simple & seamless • The ability to deploy right from GitHub- making your workflow faster and simpler than ever before Our Database Hosting includes: • Support for MariaDB, Redis, MySQL, and PostgreSQL- and the ability to create a system of apps and databases tailored to your needs • Easy database creation backed by world-class security and powerful performance • Granular control over every aspect of your project- from the version of the database you want to run to the data center you prefer (we have 26 options across 5 continents) • The ability to connect Kinsta-hosted apps and databases with internal connections, which are faster and more secure than the external connections on many other web hosts; plus you don’t pay for internal bandwidth, and you don’t have limitations on rows or query counts Our Managed WordPress Hosting includes: • Free CDN, free Letsencrypt SSL, staging environments, automatic daily backups, and the option to create manual backup points anytime. • Full page caching at the server level to deliver content almost instantaneously to visitors. We also pair that with our Kinsta cache plugin, developed in-house, to provide even more granular control over caching. • Free migrations along with SSH, Git, and WP-CLI on all plans
