Location:
UAE
Employment
Type: Full-Time
Work
Arrangement: Hybrid with regular client meetings across UAE
Working
Days: Sunday to Thursday
About the
Role
Great Place to
Work® Middle East is looking for an Account Manager to manage, retain, and grow
our portfolio of clients in UAE.
You will serve as the primary owner of the client relationship from
onboarding through renewal, ensuring seamless client experience, strong
retention, account growth, and long-term partnership success. You will work
closely with HR leaders, senior executives, and internal teams to understand
client priorities, coordinate solutions, and identify opportunities to expand
existing partnerships.
Key
Responsibilities
- Manage a portfolio of
existing Great Place to Work® clients in UAE
- Take ownership of
client accounts following contract signature and payment collection.
- Lead client onboarding
and ensure a smooth transition to Customer Success and Operations teams.
- Build trusted,
long-term relationships with HR leaders, senior executives, and key
decision-makers.
- Serve as the primary
relationship owner and commercial point of contact throughout the client
lifecycle.
- Develop account plans
and conduct regular business reviews with key clients.
- Maintain regular
communication with clients and understand their changing needs,
priorities, and workplace objectives.
- Monitor contract
periods and initiate renewal discussions well in advance.
- Prepare renewal
proposals, quotations, and commercial recommendations.
- Manage renewal
negotiations and follow-up activities through completion.
- Achieve agreed client
retention, renewal, and account growth targets.
- Drive account growth
through upselling and cross-selling Great Place to Work® solutions,
including certification, recognition lists, consulting services, events,
and culture transformation programs.
- Coordinate with
Customer Success and Operations to support smooth service delivery.
- Work with Finance on
quotations, purchase orders, invoicing requirements, payment follow-ups,
and account-related concerns.
- Coordinate with
Marketing on client participation in events, recognition activities,
testimonials, and case studies.
- Monitor client
satisfaction and address commercial or relationship concerns promptly.
- Escalate service
risks, unresolved concerns, or potential non-renewals to management and
relevant internal teams.
- Maintain accurate and
complete client records in Zoho CRM.
- Record meetings,
communications, proposals, renewals, contracts, follow-ups, and agreed
actions.
- Maintain accurate
renewal forecasts and account status updates.
- Share client feedback,
market insights, and account risks with management.
- Represent Great Place
to Work® professionally during client meetings, events, and recognition
activities.
Requirements
What We're Looking For
• Bachelor’s degree in Business Administration, Marketing, Human
Resources, Communications, or a related field.
• Minimum 4 years of experience in Account Management, Customer
Success, Client Relationship Management, Business Development, Professional
Services, HR Solutions, or SaaS.
• Proven experience managing and retaining a portfolio of corporate
clients.
• Experience handling contract renewals and driving account growth.
• Confidence engaging with HR leaders, directors, senior executives,
and C-level decision-makers.
• Strong relationship-building, presentation, negotiation, and
problem-solving skills.
• Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM
platform.
• Excellent written and spoken English.
• Strong planning, organization, follow-up, and time-management skills.
• Proactive, commercially minded, service-oriented, and comfortable
managing multiple client accounts.
• Experience managing corporate clients within UAE.
• Currently based in UAE and available for regular face-to-face
client meetings.
Preferred Qualifications
• Existing knowledge of Egypt’s business and HR environment.
• Experience in professional services, HR solutions, employee
experience, consulting, certification, SaaS, or subscription-based services.
• Arabic communication skills are an advantage.
• Valid Egypt driving license and access to reliable transportation.
Key Success Measures
• Client retention rate.
• Renewal revenue achievement.
• Net Revenue Retention (NRR).
• Expansion and upsell revenue.
• Growth of existing accounts.
• Client satisfaction and relationship quality.
• Accuracy of renewal forecasts.
• Timely follow-up and resolution of client concerns.
• Accuracy and completeness of Zoho CRM records.
• Effective coordination with internal teams.
Role Ownership
The Account Manager owns the overall client relationship and commercial
success of assigned accounts while coordinating closely with Customer Success,
Operations, Marketing, and Finance teams to ensure successful delivery, client
retention, and account growth.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Human Resources, Communications, or a related field
- Minimum 4 years of experience in Account Management, Customer Success, Client Relationship Management, Business Development, Professional Services, HR Solutions, or SaaS
- Experience managing and retaining a portfolio of corporate clients
- Experience handling contract renewals and driving account growth
- Confidence engaging with HR leaders, directors, senior executives, and C-level decision-makers
- Strong relationship-building, presentation, negotiation, and problem-solving skills
- Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM platform
- Excellent written and spoken English
- Strong planning, organization, follow-up, and time-management skills
- Proactive, commercially minded, service-oriented, and comfortable managing multiple client accounts
- Experience managing corporate clients within the UAE
- Currently based in the UAE and available for regular face-to-face client meetings
- Knowledge of Egypt's business and HR environment
- Experience in professional services, HR solutions, employee experience, consulting, certification, SaaS, or subscription-based services
- Arabic communication skills
- Valid Egypt driving license and access to reliable transportation
What We Do
Great Place to Work Middle East is a workplace-culture consultancy serving organizations across the GCC. It helps employers measure and improve employee experience through certification programs, employee surveys, benchmarking, and Best Workplaces lists. Its mission is to help every place become a great place to work for all, using culture insights and high-trust workplace practices to support stronger employee engagement and business results.
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