At Unbridled, people matter. While we embrace AI as a tool to help us work smarter, we don’t use it to screen resumes or to conduct interviews on our behalf. Applications are reviewed by a real person on our team, and every interview is conducted by a real person(s). We believe every candidate deserves an authentic, respectful hiring experience.
Our Company
Unbridled is an event management, production, and creative agency delivering intentionally crafted events through our customer-focused approach to creative design, attendee management, program logistics, production, and travel. We believe that in an unbridled atmosphere, talented people are unleashed to imagine and intentionally craft solutions and services that amaze our customers. Our values drive everything we do....and differentiate the Unbridled Brand. We collaborate in each other's destiny, foster a culture of authenticity, and are a business of radical generosity. It's part of why we have a 99% client retention and less than 15% annual employee turnover. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.
Job Description
The Account Manager owns the event client relationships end to end, which includes the scope, the budget, the resourcing, and the outcome. They set the strategic and financial terms of an account along with Creative and Content and Sales at Unbridled, and ensure the right people are deployed to deliver against them. The Account Manager decides, account by account, whether to lead day-to-day execution personally or delegate it to a Producer or Project Manager — and stays accountable for the outcome.Key Responsibilities
- Determine and own the relationship: serve as the primary point of contact and trusted advisor, building understanding of each client's needs, goals, and success metrics for their respective projects.
- Hold scope and budget oversight: define and manage account scope, budgets, and profitability, flagging risk or opportunity early.
- Direct resourcing: determine staffing needs across each account and coordinate with Producers/Project Managers to ensure coverage.
- Lead contractor negotiation: source, negotiate, and manage contractor and vendor relationships required to service the account.
- Own account paperwork and financial accountability: contracts, SOWs, budget tracking, invoicing accuracy, and reconciliation.
- Own retention and identify potential growth: drive renewal and potential expansion within assigned accounts, and identify opportunities to grow scope thoughtfully.
- Run the account cadence: lead regular check-ins and forward-looking planning conversations so partners and clients experience continuity and proactive guidance, not just reactive execution.
- Protect scope and margin: prevent scope creep through clarity, change-order discipline, and direct partner/client conversations when timelines or budget are at risk.
- Manage account health: monitor delivery quality and client satisfaction and escalate or resolve issues before they become risks.
- Partner with Media production team: brief and align Producers/PMs on client goals, budget guardrails, and account context so execution runs smoothly.
- Decide the delegation model per account: determine when to lead day-to-day execution directly versus delegate it to a Producer or Project Manager, based on account complexity, stakes, and bandwidth.
- Client retention rate across assigned accounts
- Account-level margin health and profitability
- Client satisfaction and qualitative feedback
- Forecast accuracy on account pipeline
- Scope-change frequency and control
- Proven experience managing client relationships in an agency, production, or marketing services environment.
- Strong commercial acumen: comfortable owning budgets, scope, and profitability conversations.
- Track record of directing cross-functional teams (production, creative, contractors) without owning execution directly.
- Comfortable having hard conversations on scope, budget, and timelines with confidence and clarity.
- Excellent communication and negotiation skills, both with clients and with vendors/contractors.
- Organized and detail-oriented, particularly around contracts, budgets, and financial reconciliation.
- Low ego, high ownership — puts the relationship and the company first.
Comprehensive Benefit Package
Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:
- Salary Range: $80K - $85K + commission
- Health & Dental Insurance
- Vision Insurance, FSA & HSA Plan Options
- Life, Short-Term & Long-Term Disability Insurance
- 401k Plan with Discretionary Company Match
- Employee Loan Program
- Generous PTO Including:
- 4 Weeks of PTO/Sick Leave
- 7 Holidays
- 3 Floating Holidays
- Flex Holiday Week
- 3 Days Community Service Leave
- Milestone Anniversaries & Sabbaticals
- PTO Exchange Program
- Paid Family & Medical Leave
- Monthly Parking Pass
- Professional Therapy Benefits
- Voluntary Pet Insurance
- Cell Phone Allowance
In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.
AN UNBRIDLED COMMUNITY TAKES ALL KINDS
We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.
Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.
There is no application deadline for this position.
Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us at [email protected].
Skills Required
- Proven experience managing client relationships in an agency, production, or marketing services environment
- Strong commercial acumen and comfort owning budgets, scope, and profitability conversations
- Track record of directing cross-functional production, creative, and contractor teams without directly owning execution
- Comfort having difficult conversations about scope, budget, and timelines
- Excellent client and vendor communication and negotiation skills
- Organized and detail-oriented, particularly with contracts, budgets, and financial reconciliation
- Low ego and high ownership
What We Do
Unbridled is an event management, production, and creative agency delivering intentionally crafted events through our customer-focused approach to creative design, attendee management, program logistics, production, and travel. HISTORY Unbridled Solutions, LLC (DBA Unbridled) and UnbridledACTS launched, in 2001, with the idea that unbound and engaging experiences bring about transformational change. Two organizations, one mission: to transform environments, messages, people, and communities. We are a growing community of people dedicated to the business of personal and environmental transformation. The Unbridled team fulfills this mission by developing customized Experience Design and Experience Management platforms for corporate events so that UnbridledACTS can provide caring communities for women and youth in crisis. The profits of one contribute to the purposes of the other. The success of Unbridled allows us to contribute in excess of $800,000 a year to the UnbridledACTS.
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