The Role
Manage and grow key accounts through relationship management, product adoption, upselling, cross-selling, and stakeholder engagement. Serve as the primary client contact, identify decision-makers, analyze account performance, provide product feedback, and use industry insights to strengthen client relationships. The role requires demonstrated revenue growth, successful upsell execution, client retention, and measurable improvements in product adoption.
Summary Generated by Built In
Account Manager
The Mission
The Pillars of Impact
Must-Haves — Do not apply unless you have these
The Bar — What you must prove
Sales · Revenue
📍 Noida · 🕐 Full-Time · 🧭 7-12 Years
The Mission
We aren't automating scripts — we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
Advance revenue growth by nurturing and expanding key accounts through strategic relationship management.
The Pillars of Impact
🚀 1. Account Expansion (50%)
- –Drive product adoption within key accounts.
- –Identify and execute upsell opportunities.
- –Expand footprint through cross-selling initiatives.
- –Maintain high-level client satisfaction and loyalty.
⚙️ 2. Stakeholder Engagement (30%)
- –Manage complex stakeholder relationships effectively.
- –Serve as primary contact for all client communications.
- –Navigate client organizations to identify key decision makers.
🧠 3. Strategic Insight (20%)
- –Analyze account performance to inform growth strategies.
- –Provide feedback to product teams for continuous improvement.
- –Utilize industry insights to enhance client engagement.
Must-Haves — Do not apply unless you have these
- ✓You must have experience in relationship management.
- ✓You must have the ability to identify upsell opportunities.
- ✓You must have experience in managing stakeholder relationships.
The Bar — What you must prove
Proven revenue growth from key account management.
Increased revenue by 30% year-over-year in previous roles.
Demonstrated ability to execute upsell strategies.
Successfully upsold products, achieving a 20% increase in sales.
Effective stakeholder relationship management.
Managed and retained top-tier clients for over 5 years.
Strong product adoption initiatives.
Led initiatives that boosted product adoption by 40%.
Skills Required
- Experience in relationship management
- Ability to identify upsell opportunities
- Experience managing stakeholder relationships
- Proven revenue growth from key account management
- Demonstrated ability to execute upsell strategies
- Effective stakeholder relationship management and client retention
- Experience leading product adoption initiatives
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The Company
What We Do
LambdaTest, now TestMu AI, is an AI-native, agentic testing cloud for end-to-end software quality engineering. Its platform supports testing across web, mobile, and AI applications, helping organizations automate and improve software quality. The company develops tools for autonomous testing workflows and supports development teams seeking scalable quality-engineering capabilities across modern application environments.
