Remote | Travel (5-10%)
$22-24 per hour + Quarterly Bonus Plan
Full-time + Benefits
Lighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work.
Our Account Managers serve as the primary relationship owners and first points of contact for an assigned portfolio of clients. They are responsible for delivering a consistent, proactive, and high-quality client experience while serving as the face of Lighthouse Lab Services (LLS) for key clients.
This role may include periodic onsite visits, delivering client presentations, preparing formal reports, and providing day-to-day client support. Account Managers also serve as the primary client-facing coordinators for significant issues, concerns, and escalations, ensuring clear ownership, timelines, communication, and follow-up while engaging the appropriate internal subject matter experts.
What You'll Do- Serve as the primary relationship owner and trusted point of contact for an assigned portfolio of clients.
- Build strong relationships with key client stakeholders and develop a deep understanding of their business, operations, and service needs.
- Serve as the primary client-facing coordinator for significant issues, concerns, and escalations, establishing clear ownership, timelines, and follow-up while engaging the appropriate internal subject matter experts.
- Proactively manage client satisfaction and retention by identifying risks, addressing concerns, and coordinating solutions with internal teams.
- Lead client communications during issues or escalations and ensure concerns are resolved effectively.
- Conduct regular client check-ins, business reviews, and occasional onsite visits.
- Identify opportunities to grow existing client relationships through cross-selling and upselling additional Lighthouse Lab Services solutions and services.
- Partner with Sales, Operations, and leadership to support account renewals, expansions, and new service opportunities.
- Maintain accurate client information, account activity, and key business details in company systems.
- Bachelor’s degree preferred, or equivalent professional experience.
- At least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment preferred.
- Strong written, verbal, and presentation skills with the ability to build trusted relationships with stakeholders at all levels.
- A client-focused mindset with strong attention to detail and a proactive approach to problem-solving and conflict resolution.
- Confidence to ask questions, identify underlying needs, and constructively challenge clients and internal teams when appropriate.
- Ability to manage multiple priorities and projects while maintaining professionalism and composure.
- Strong analytical and critical-thinking skills with the ability to synthesize information and make recommendations that support client satisfaction, retention, and growth.
- Strong organizational skills and sound judgment, with the ability to balance client advocacy with company objectives.
Why Join Lighthouse?
- $22-24 per hour + Quarterly Bonus Plan
- Day 1 Benefits: Medical, dental, and vision coverage
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life + AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
Equal Employment Opportunity:
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact [email protected] for assistance.
Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
Skills Required
- Bachelor's degree or equivalent professional experience
- At least 2 years of experience in account management, customer success, healthcare, laboratory services, healthcare consulting, or another client-facing environment
- Strong written, verbal, and presentation skills
- Ability to build trusted relationships with stakeholders at all levels
- Client-focused mindset with strong attention to detail and proactive problem-solving and conflict-resolution skills
- Ability to identify underlying needs and constructively challenge clients and internal teams when appropriate
- Ability to manage multiple priorities and projects while maintaining professionalism and composure
- Strong analytical and critical-thinking skills, including synthesizing information and making recommendations
- Strong organizational skills and sound judgment
- Ability to balance client advocacy with company objectives
What We Do
As the nation’s leading end-to-end, full-service medical laboratory consulting and recruiting firm, Lighthouse Lab Services is committed to making quality lab testing more accessible. From setting up CLIA labs and making sure they pass inspection to ensuring those labs are fully staffed and supplied, we offer laboratories a way to accelerate their success. Our team of 270+ professionals has the expertise to help our clients’ labs operate smoothly so they can continue supporting their communities. Our desire to help support communities goes beyond the medical lab industry, however. Philanthropy is built into our brand. As a “Give Back” company, we have pledged to donate $50,000 of our profit annually to non-profits like Water for Good, and we provide our employees with volunteer time to serve in their local communities. Candidates can view open lab jobs here: https://jobs.crelate.com/portal/lighthouselabservices For more information about our services, visit our website below.
