The Role
Manage onboarding and support for new fintech users, assist with registration and fees, resolve customer issues, liaise with product development on user feedback, and provide dedicated account management to ensure satisfactory user experiences.
Summary Generated by Built In
This is a remote position.
A leading company in the financial technology (Fin-tech) sector is looking for an Account Manager to join their team. This person will play a crucial role in guiding new users through the onboarding process, answering their questions, and providing exceptional customer support. Also, the Account Manager will liaise with the product development team to address any user queries regarding the company's products, ensuring a smooth and satisfactory experience for our customers.
- Onboarding Assistance: Guide new users through the registration process and assist them in paying the joining fee.
- Customer Support: Serve as the main point of contact for customer support, answering questions and resolving issues during the onboarding process.
- Product Liaison: Work closely with the product development team to address user questions and feedback about our products.
- Account Management: Act as a dedicated account manager, providing personalized care and support to meet customer needs and queries.
Requirements
Benefits
Skills Required
- Minimum of 2 years in customer service.
- Experience in banking or modern fintech companies.
- Basic knowledge of cryptocurrency.
- Strong understanding of customer service ethics.
- Proven experience as a dedicated account manager.
- Advanced level of English proficiency.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote environment.
- Excellent problem-solving skills and attention to detail.
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The Company
What We Do
MENA Alliances is a woman-owned talent and technology services company connecting global businesses with vetted professionals from the Middle East and North Africa. It provides on-demand remote tech teams, recruitment and staffing models, software development, data labeling and annotation, translation and localization, and project-based delivery. Its mission includes expanding opportunities for women and young people while helping clients scale technical capabilities.
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