Account Manager

Position Summary

The Account Manager is responsible for managing and growing an assigned portfolio of direct purchase customers. This position serves as the primary point of contact for customers, ensuring exceptional service, identifying growth opportunities, and maintaining long-term partnerships. The Account Manager works closely with Workwear Outfitters, Customer Service, Marketing, and Sales to deliver outstanding customer experience while achieving revenue and profitability goals.

Essential Responsibilities

• Customer Relationship Management: Serve as primary contact, conduct account reviews, build relationships, resolve issues, maintain retention.
• Account Growth: Identify upselling opportunities including uniforms, FR, hi-vis, mats, facility services, promotional apparel; achieve growth targets.
• Customer Outreach: Conduct regular Teams meetings to discuss forecasting and other solutions.
• Account Administration: Prepare proposals, coordinate changes, assist with quotes, maintain CRM.
• Retention: Monitor satisfaction, reduce attrition.

Performance Expectations (KPIs)

• Revenue growth
• Customer retention
• Upsell revenue
• Customer satisfaction
• CRM compliance

Weekly Activity Expectations

• 10 meetings with current customers to review purchasing
• 5 meetings with accounts that have not ordered in 18 months
• Assist with online ordering with customers
• Asist with quotes needed by CDM
• Daily CRM updates

Education/Experience

• High school diploma or GED required.
• 3+ years B2B sales/account management
• Strong communication
• Valid driver's license
• Uniform industry experience preferred

Compensation

• Competitive base salary
• Quarterly incentive
• Benefits and PTO

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language ability - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, the public, or employees of organization.

Math ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Communication -- Excellent oral, written and verbal communication skills.

Certificates and licenses

No certifications required.

Supervisory Responsibilities
None.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Ability to adjust focus.

*This job description is not a contract for any specific period of time and may be adjusted at the employer's discretion based on changing or newly identified needs of the position.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA/HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Sick, Vacation, Holidays, Floating Holidays, Bereavement Leave, Jury Duty Leave, Volunteer Hours.
• Bonuses: Employee Recognition Awards, Employee Referral Bonus Program, Profit Sharing Bonus, Bonus Program (salaried positions only).
• Other: 401K Retirement Savings Plan, Tuition Assistance Program.