Account Manager

Posted One Month Ago
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Edison, NJ, USA
In-Office
Mid level
Retail • Manufacturing
The Role
Manage assigned customer accounts via email/phone, resolve inquiries, maintain CRM and product listings, submit new items and event items, analyze sales and competitive pricing, and schedule meetings during Market Week and at the NYC showroom.
Summary Generated by Built In
Company Description

We started our business in the late 1980's in Queens, New York USA later moving our office to Brooklyn, NY USA and offering just towels and lower thread count sheets. The company name "Home City, Inc" was established in 2003. Having over 25 years of experience, our production has grown from a small office in Brooklyn, NY to world-wide manufacturing and importing company. 

Today, our fulfillment center is located in Edison, NJ USA, with a Show Room on Fifth Avenue in New York City. We have three international offices located in China, Egypt and India. Our International offices control the Quality Assurance on all of our products. We supply a complete collection of unsurpassed quality products and specialize in Egyptian Cotton goods while expanding our products to offer Cotton, Cotton Rich and Microfiber goods as well. We have incredible inventory consisting of Bed Sheet Sets, Duvet Cover Sets, Towels, Alternative Comforters, Alternative Mattress Toppers, Alternative Pillows, Robes, etc. 

Our wide variety of products allows us to provide the most competitive pricing in the industry. We offer a large variety of colors, styles and sizes, such as extended sizes like, Twin XL, Olympic Queen, Split King, etc. We offer a variety of single-ply thread counts ranging from 200 Thread Count through 1600 Thread Count. Over the years we developed and maintained high quality products now serving large domestic and international retail chain stores. 

Our NJ Center is established with EDI compliance and equipped with a bar-code network which supports us for simultaneous small, medium and large volume orders. We import and export world-wide and meet all international standards & requirements. Today our mission is to offer, maintain and grow with the demanding fast paced cotton industry. We work closely with all customers to provide the finest quality of cotton with variety and style. We accept special custom orders ranging from monogramming to special size bedding and towels.

Job Description

  • Maintaining email and/or phone communication with all customers as assigned
  • Handle and resolve customer inquiries
  • Schedule meetings with customers during Market Week and at our showroom in NYC
  • Ensure customers assigned have updated and accurate descriptions, images and pricing for all active items
  • Complete product submission for new items
  • Maintain CRM database with all contacts and and agreements
  • Maintain sales report and analyze for opportunities to grow the account
  • Review competitive pricing
  • Submit items for events and sales, and analyze results

Qualifications

  • Experience with online marketplaces
  • Must be a team player
  • At least 3 years of experience in the same or a relevant field
  • Must have strong computer skills. Netsuite experience is not a requirement but is a plus
  • High moral character and excellent sense of work ethics

Additional Information

Please provide the following

• Resume

• Cover letter including your compensation requirements

• Examples of work

All candidates must be within local commuting distance of our Edison, NJ office. No remote candidates will be considered. All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Experience with online marketplaces
  • At least 3 years of experience in the same or a relevant field
  • Strong computer skills
  • Must be a team player
  • High moral character and excellent sense of work ethics
  • Must be within local commuting distance of Edison, NJ (no remote candidates)
  • Netsuite experience
  • Provide resume, cover letter (including compensation requirements), and examples of work
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The Company
68 Employees
Year Founded: 2003

What We Do

Home City Inc. is an international manufacturer and wholesaler of high-quality home textiles and home essentials. Operating under the Superior brand, the company produces a wide range of bedding, bath linens, area rugs, and accent furniture. They serve diverse markets, including the hospitality, defense, and healthcare industries, with a global operational footprint spanning the United States, Egypt, China, India, and Turkey.

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