Some of the world’s biggest enterprises use XY Sense to understand how their workplaces are actually used. Our sensors, machine learning and analytics give them accurate, privacy-first insight into their spaces, across offices, cities and countries.
We’re looking for an experienced Account Manager to independently own a portfolio of UK and European customers to drive strong relationships, renewals and account growth, while working alongside senior leaders on some of our largest global accounts.
The role→ Be the trusted day-to-day partner for an assigned portfolio of UK and European customers
→ Manage renewals end to end, identifying risk early and driving strong retention outcomes
→ Identify and progress expansion opportunities within existing accounts, partnering with senior leaders on larger or more complex opportunities
→ Run high-quality QBRs and help customers turn XY Sense data into actionable workplace insights
→ Build relationships across multiple stakeholder levels, including senior customer leaders
→ Keep account plans, health scores, renewal forecasts and Salesforce accurate and current
→ Work closely with Sales, Customer Success, Product and Delivery to deliver great customer outcomes
Why it’s worth itYou’ll have genuine ownership from day one, independently managing your assigned portfolio, renewals and growth opportunities.
You’ll also work alongside senior leaders on our largest and most complex global customers, giving you the opportunity to deepen your enterprise account management capability and progressively take on more strategic accounts.
You’ll bring→ 4+ years’ experience in account management, customer success or a similar B2B role
→ Demonstrated ownership of a customer portfolio, including renewals and account growth
→ A proven track record of managing renewals with strong retention outcomes
→ Demonstrated success identifying and progressing expansion or upsell opportunities
→ Confidence building relationships with senior stakeholders in large or enterprise organisations
→ Experience preparing and running customer reviews or QBRs
→ Commercial awareness and the ability to identify risk and opportunity across your accounts
→ Daily, hands-on Salesforce or similar CRM experience
→ Comfort with technical concepts such as APIs, IoT, data analytics and AI-enabled tools, or the ability to learn them quickly
→ Practical experience using AI tools to improve productivity, analysis, customer preparation or account management is highly regarded
→ Full right to work in the UK. We’re unable to offer visa sponsorship for this role.
Bonus points forB2B SaaS, proptech or workplace technology experience.
What you get→ Competitive base salary + bonus + equity
→ 25 days’ leave plus UK bank holidays
→ Hybrid working - 3 days per week in the office
→ A fast-growing global team across the UK, Australia, the US and India
Applications close: Friday 23 October 2026. We may begin reviewing and progressing suitable candidates before the closing date.
Skills Required
- 4+ years of experience in account management, customer success, or a similar B2B role
- Experience owning a customer portfolio, including renewals and account growth
- Proven track record managing renewals with strong retention outcomes
- Success identifying and progressing expansion or upsell opportunities
- Experience building relationships with senior stakeholders in large or enterprise organizations
- Experience preparing and running customer reviews or QBRs
- Commercial awareness and ability to identify account risks and opportunities
- Daily hands-on experience using Salesforce or a similar CRM
- Comfort with technical concepts such as APIs, IoT, data analytics, and AI-enabled tools, or ability to learn them quickly
- Full right to work in the UK
- Experience in B2B SaaS, proptech, or workplace technology
- Practical experience using AI tools to improve productivity, analysis, customer preparation, or account management
What We Do
Founded in Melbourne, Australia, XY Sense was built on a simple belief: office space should work harder for people, business bottom-lines and the planet. What began as a vision to reveal how office space was really being used has grown into a global workplace intelligence platform, trusted by some of the world’s largest enterprises. Our privacy-first, AI-powered sensors, rich analytics and live occupancy data pipelines give corporate real estate and workplace teams the insights they need to cut CRE costs, boost building performance, and create offices employees love coming back to. With offices in Australia, the US, UK, and India, and deployments across 27+ countries, XY Sense is helping organizations worldwide transform how they plan, manage, and optimize their workplaces - turning real-time occupancy into real-world impact. Learn more - www.xysense.com
