Account Manager, Transplant and Specialty Networks

INTERLINK Health Services was founded in 1995 and is headquartered in Hillsboro, Oregon. INTERLINK is well known as the leader in outcome-based managed care, providing access to the nation’s finest centers for cancer, bone marrow, and solid organ transplant services. INTERLINK is a stable and growing company, focused on the delivery and continued development of outcome-based cost containment products to meet the expanding healthcare market.

This is a full-time, in office position within the transplant and specialty contracts program inside sales and service team at the INTERLINK Hillsboro, Oregon office.      

This position provides customer service, education and operational support to existing clients when they access the transplant network program. The successful candidate will be the primary contact for nurses and others who call or email about accessing our transplant services. This position will be coordinating transplant network access, nurse educational services provided by INTERLINK and outreaching to clients who have not referred for longer than expected times. Our clients have options, are social and respond better to email coupled with phone communication, so we are building an Account Management Department to provide service the way our clients best respond.

Account Managers will be coordinating with the sales, claims, operations, contracting and medical support/education teams. Attention to detail is important, willingness to communicate with clients on the phone and follow-up persistence are job essentials. This position could be a gateway to management as this department grows.

Account Management can be exciting for those who like to perform a wide range of client pleasing tasks. Healthcare is stable and growing. People who transition into healthcare seldom leave because of the professional work environment.   

Core Responsibilities & Requirements

• Work with the accounts marked in the database (Hubspot) and grow the incoming business..
• Prepare the documents required for clients to access the transplant and specialty programs.
• Collect client questions and seek answers within the different departments of INTERLINK.
• Clients who use our services are offered access to educational services provided by INTERLINK. Keep a Hubspot up to date of who to invite and ensure they are offered access when the classes are offered.
• The Account Management Department offers educational webinars with nursing credits (CCM). This position will help coordinate meetings between AVP AM, VP Sales, Medical team members and contracting as educational webinars are prepared.        
• Reaching out to clients is important as they are social and contacting them on regular intervals leads to more business and better client experience and service.
• The sales team often coordinates with Account Management on sales campaigns and the administrative support provided by Account Management.
• Account managers provide educational presentations to clients that require “how-to” support when accessing our services.
•  Incentives/ Bonus Structure are offered to Account Managers who increase incoming referrals year over year.

Job Qualifications (Knowledge, Skills and Abilities):

• Excellent relationship building skills.
• Strong verbal and written communication skills.
• Experience in multi-tasking and working in groups.
• Exceptional organizational skills & ability to manage and participate in many projects.
• Ability to take initiative and ownership of projects.
• Ability and willingness to talk with clients on the phone.
• Persistence and Relationship building are a must.

 Education and Experience:                            

• College degree preferred, but not required.
• Specific academic achievements in high school are valued.
• Three years of successful work experience with a documented history of success.
• Experience in a relationship-based industry.
• History of team work preferred.

Supervision:

Report to Assistant Vice President, Account Management.

Benefits:

Health benefits package, 401K plan, profit sharing, paid personal time off.    Position is salaried and overtime eligible.  All necessary technology will be provided at office work station.

If you are interested in joining an innovative, stable, highly respected organization, send your resumé, and cover letter.

Only qualified candidates will be contacted.  For more information about INTERLINK Health Services, please visit: www.interlinkhealth.com.