Description
Azeus Systems Limited is looking for an Account Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries. .
Visit azeusconvene.com for more information.
Responsibilities:
- Report to the regional manager and the head of global customer success.
- Manage approximately 20+ government accounts within the KSA region.
- Actively reach out to clients and guide best practices for our software.
- Develop strong relationships with existing accounts in the region.
- Generate Upsell.
- Generate Testimonial (Case Study, Video Testimonial, Reference Letter).
- Maintain complete, correct, and contemporary information in the PD (Organizations Page, Deals Page, People, Activities, and Notes).
- Conduct client onboarding and renewals as per the SOP.
- Schedule high-level client feedback meetings with key stakeholders
- Complete upgrades for clients using older versions
- Ensure clients complete the Convene Subscription agreement.
- Drive Change Management initiatives.
- Conduct Admin, Secretary, and Board Member training sessions.
- Deliver Refresher Session for all accounts.
- Demonstrate the entire product, including existing and new features, and handle customization requests.
- Prioritize and attend to direct customer requests promptly.
- Mitigate customer termination requests and focus on retention.
- Ensure no severe escalations from customers.
- Complete all tasks assigned by the Reporting Manager and maintain attendance and productivity standards.
- Coordinate with internal teams such as Support, Finance, Deployment, Legal, etc.
- Attend weekly/monthly meetings and report regularly.
- Record all client interactions in the CRM.
Qualifications:
- Background in SaaS or IT solutions.
- Experience in account management within the software industry is preferred.
- Fluent in both Arabic and English.
- Based in KSA or willing to relocate within the assigned region.
Top Skills
What We Do
Convene is a multi-awarded and leading board portal solution from Azeus that is used by boards of directors of FTSE 100, Fortune 500, financial institutions, governments, and non-profit organizations in more than 100 countries. Designed specifically for senior level executives and company secretaries, our innovative board meeting software gives you complete control over the entire meeting process - from pre-meeting preparation to post-meeting document distribution - and ensures good governance driven by security and accountability.
Convene is developed with an emphasis on responding to the challenges of enterprise and public services that require data protection, control, availability, and application security. Built with strong security mechanisms throughout the system and backed by a CMMI level 5 company with over 30 years of experience in the IT industry, Convene is guaranteed to protect confidential information and provide a great user experience for your entire board.
Our global team of professionals is available 24/7/365 to answer queries at any time of the day. As a top-tier board management software, we have dedicated experts to conduct face-to-face and online training sessions for your organization.
With better designed features, Convene provides a seamless paperless board meeting experience across all devices. Book your demo now at www.azeusconvene.com/sales.
