About The Role:
- Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
- Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities.
- Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement.
- Support onboarding, training, and continued adoption of the Heartbeat Health platform and services.
- Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively.
- Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively.
- Monitor engagement metrics and proactively address low utilization or satisfaction concerns.
- Share insights and performance reports with providers, highlighting impact on patient care and outcomes.
- Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth.
- Gather feedback from physicians and relay insights to internal teams to help improve products and services and stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities
- Ensure physician partners are aligned with compliance, quality, and regulatory standards.
- Identify champions within provider organizations to drive advocacy and expansion.
About You:
- Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
- 5+ years of account management, customer success, or physician relations experience in healthcare.
- Experience working directly with physicians or clinical staff strongly preferred.
- Strong interpersonal and communication skills with the ability to build rapport and credibility.
- Excellent organizational skills with the ability to manage multiple accounts and priorities.
- Comfort with digital health platforms, telemedicine, or healthcare technology solutions.
- Proactive problem-solver who can anticipate needs and deliver solutions with minimal supervision.
Top Skills
What We Do
Heartbeat Health is a venture-backed health tech startup in New York. We are working to deliver the most effective, efficient, and engaging virtual heart care in the world. By 2030, over 40% of the US population will have heart disease, with direct and indirect costs approaching $1 trillion USD. Heart disease may be the most important health crisis we confront in our time.
Heartbeat addresses this problem via virtual cardiology services that include diagnostic interpretation, telecardiology, and procedural referrals to bring virtual-first care to cardiology, and improve the outcomes and efficiency for cardiac patients.
Our team consists of passionate and proven physicians, engineers, scientists, designers, and founders attacking this problem from first principles, applying human-centered design, and developing evidence-based AI to solve this global issue. We collaborate with the American College of Cardiology, and we have been recognized as one of the 150 most promising digital health startups by CB Insights. We recently closed our Series B funding and are backed by Echo Health Ventures, Optum Ventures, DaVita Venture Group, .406 Ventures, Kindred Ventures, Lerer Hippeau, Designer Fund, and Max Ventures. We’ve been featured in TechCrunch, CNBC, Fast Company, and Forbes.
Why Work With Us
We are revolutionizing the way cardiovascular care is delivered and you can be part of that journey!
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