The Role
Own relationships with 8–10 clients, maintain delivery trackers, lead weekly check-ins, identify scope and delivery risks, coordinate cross-functional digital marketing teams, review monthly reports, and serve as the first escalation point for client matters. The role requires managing multiple concurrent accounts, independently presenting performance and status information, maintaining organized workflows, and escalating issues proactively. Education-sector client experience and familiarity with digital marketing SOWs or retainers are preferred.
Summary Generated by Built In
Key Responsibilities
- Own
day-to-day relationship for an assigned set of 8-10 clients
- Maintain
the daily SOW delivery tracker for assigned clients — deliverable, owner, due
date, status
- Run
weekly client check-ins; flag scope or delivery risk early
- Coordinate
with SEO, Paid Media, Social, Technology, and Content teams to keep delivery on
schedule
- Review
and send the monthly client report under their own name
- Act
as first point of escalation on client matters before Head of Client Servicing
& Delivery
Must-Have Skills / Screening
Criteria
- Proven
track record owning multiple client relationships simultaneously (5+ concurrent
accounts)
- Comfortable
presenting numbers and status in a client meeting independently
- Organised,
tracker-driven working style
- Confident
escalating problems early rather than late
Good to Have
- Prior
experience in an education-sector or higher-ed client portfolio
- Exposure
to digital marketing SOWs/retainer structures
Skills Required
- Proven experience owning multiple client relationships simultaneously, managing at least five concurrent accounts
- Ability to independently present numbers and status updates in client meetings
- Organized, tracker-driven working style
- Confidence escalating problems early
- Prior experience with education-sector or higher-education client portfolios
- Exposure to digital marketing SOWs or retainer structures
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The Company
What We Do
GladOwl Web Solutions Pvt. Ltd. is a full-service digital marketing agency based in Pune, India, helping brands build sustainable online presences. Its services include SEO, paid advertising, social media marketing, content strategy, lead generation, web development, and design. The Google Partner-certified agency develops customized, data-driven growth campaigns and has served more than 50 brands across education, real estate, healthcare, retail, and B2B.
