Overview
We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.
This is a remote role open to candidates willing to work US business hours.
Responsibilities
- Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
- Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
- Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
- Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
- Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.
Why Join Finch
- Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
- Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
- A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
- High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
- Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
- Real work-life balance: We value high performance, not overwork.
We’re looking for:
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
- Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
- Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
- Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
- Proven track record of improving client retention or growing accounts, with concrete examples (required).
- Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
- Availability to work with consistent overlap with US business hours. (required)
- Background managing SEO-driven accounts or hands-on SEO experience (advantage).
- Experience working with US or international clients (advantage).
Skills Required
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency
- Experience serving as the primary point of contact for multiple client accounts simultaneously
- Strong understanding of performance marketing fundamentals, including paid advertising, attribution, KPIs, and optimization logic
- Experience managing paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP
- Proven track record of improving client retention or growing accounts, with concrete examples
- Fluent written and spoken English
- Comfort leading strategic conversations with senior client stakeholders
- Availability for consistent overlap with US business hours
- Background managing SEO-driven accounts or hands-on SEO experience
- Experience working with US or international clients
What We Do
Finch empowers eCommerce companies to grow revenue and reach — simply, powerfully, and scalably. Access to Finch Strategic Services and the Finch Advertising Management Platform lets Finch clients: • Define business goals and the tasks needed to accomplish them, and track and communicate on progress. • Automate optimal spend across channels and platforms to meet business and growth goals. • Continuously and automatically optimize campaigns at a granular level in ways that can’t be done manually. • Access actionable cross-platform reports for faster, smarter decision-making. With Finch, driving revenue growth on Google, Microsoft, Amazon, DSPs, and Facebook is efficient, effective, and scalable. And Finch clients always have full control over and visibility and insight into what’s working and what needs to happen next. Contact Finch to see how Finch can help you with eCommerce revenue growth.
