At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.
About the RoleWe're looking for an Account Manager - Oncology to join our Clinical Services team.
This role combines clinical expertise, relationship management, training, and solution consulting to support healthcare organisations using our oncology software solution, Charm. Acting as a trusted clinical advisor, you'll work closely with customers to optimise workflows, support implementations, deliver training, and contribute to ongoing product enhancements that improve patient care.
This is a customer-facing role that involves regular travel to healthcare sites, supporting training, implementations, and ongoing customer success.
Key responsibilities:Build and maintain strong relationships with customers and clinical stakeholders
Act as the primary clinical contact for assigned customer accounts
Deliver training and support to end users to maximise adoption and success
Support software implementations, upgrades, and go-live activities
Provide clinical guidance and assist with the resolution of complex issues
Gather customer feedback and identify opportunities for product and service improvements
Collaborate with Product, Development, and Project teams to enhance clinical solutions
Assist with testing, documentation, training resources, and user guides
Monitor customer satisfaction and contribute to positive client outcomes
You are a clinically experienced healthcare professional who enjoys building relationships, solving complex problems, and using technology to improve healthcare outcomes. You thrive in a customer-focused environment and are confident engaging with a diverse range of stakeholders.
You’ll bring:Degree qualification in Pharmacy
Minimum 5 years' clinical experience within a public or private hospital environment
Oncology and/or haematology experience will be highly regarded
Strong communication and stakeholder engagement skills
Excellent problem-solving and relationship management abilities
Experience delivering training, education, or clinical support
Ability to manage competing priorities and work autonomously
Willingness to travel regularly to customer sites as required
At Magentus, we live our values every day:
One Team | Constant Evolution | We Care | Make A Difference | Trust
What's in it for you:The opportunity to make a genuine impact on healthcare outcomes
Work with a market-leading oncology solution trusted by healthcare organisations across Australia
Collaborate with passionate clinical, product, and technology professionals
Ongoing learning and development opportunities to support your career growth
Real ownership and influence in shaping customer outcomes and product improvements
Hybrid flexibility and a supportive team culture
Meaningful work that helps clinicians deliver better patient care
Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus!
Skills Required
- Degree qualification in Pharmacy
- Minimum 5 years of clinical experience in a public or private hospital environment
- Oncology and/or haematology experience
- Strong communication and stakeholder engagement skills
- Excellent problem-solving and relationship management abilities
- Experience delivering training, education, or clinical support
- Ability to manage competing priorities and work autonomously
- Willingness to travel regularly to customer sites
What We Do
Magentus products and services have been at the health technology forefront for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Joining with our customers and partners, we are building a future where healthcare networks harness the full power of innovative digital technology. Our market-leading solutions combine information from a range of specialities, locations and services to improve workflows for healthcare professionals. Through our specialist radiology, maternity, pathology and oncology information systems, and our experience in clinical data management and specialist patient management platforms, we are experts in healthcare software connectivity. Magentus builds upon decades of continuous innovation across our solutions to deliver greater insights, flexibility and productivity. We’re merging deeply specialised workflows to enhance interoperability, integrated healthcare delivery and decision-making. Supporting better collaboration across clinical domains and geographies, we’re creating a future where healthcare networks are optimised for better care. By connecting the health ecosystem and transforming digital healthcare at scale, our success reflects our passionate commitment to better healthcare outcomes through world-class technology to create a healthier society.
