Account Manager, North America - Spanish-speaking - Mexico - Remote
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We’re looking for an Account Manager to join our Operations Team and build strong relationships with venues and promoters in North America.
At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.
About the role
You’ll be joining a team that’s responsible for developing partner relationships. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth.
You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth.
You will be
Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention.
Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events.
Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies.
Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.
- Responsible for partner retention through contract renewal on better commercial terms.
Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.
Engaged in team collaboration to overcome ambiguity and achieve shared success.
You are
Passionate, humble and resilient.
Demonstrates strategic thinking with detail-oriented execution.
A fan of music and culture.
Highly collaborative and confident communicator.
Builds relationships across all levels of seniority with ease.
An analytical and curious problem solver.
Extremely organised, resourceful and efficient in balancing priorities.
You'll need
Fluency in English and Spanish.
Business and commercial acumen.
Strong communication skills.
Exceptional stakeholder management.
Proven experience in live events in Account Management, Event Operations or Marketing.
High attention to detail and resourcefulness.
An understanding of marketing, social media and analytics.
Excellent knowledge of how festivals, venues and promoters work.
Ticketing experience is a big plus.
- Fluency in one of the following languages is a plus - French, German, Italian, Portuguese.
Flexibility to travel to cities across North America.
About DICE
DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.
We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.
Application process
Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.
For information on how we use your data, please view our Candidate Privacy Policy.
We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans
If you would like more information about how your data is processed, please contact us.
Skills Required
- Fluency in English and Spanish
- Business and commercial acumen
- Strong communication skills
- Exceptional stakeholder management
- Proven experience in live events in Account Management, Event Operations, or Marketing
- High attention to detail and resourcefulness
- Understanding of marketing, social media, and analytics
- Knowledge of how festivals, venues, and promoters operate
- Flexibility to travel to cities across North America
- Ticketing experience
- Fluency in French, German, Italian, or Portuguese
DICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DICE and has not been reviewed or approved by DICE.
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Leave & Time Off Breadth — Time off is positioned as expansive through an “unlimited” holiday/PTO approach, alongside options like workations and seasonal early-finish hours in some markets. A Christmas closure and volunteering days further broaden the time-off proposition in certain locations.
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Wellbeing & Lifestyle Benefits — Lifestyle-aligned perks add tangible value, including monthly DICE credit for shows and occasional “Hangover Days” tied to late-night events. Wellness add-ons such as fitness memberships and mental-health supports are also part of the package in some regions.
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Healthcare Strength — Healthcare coverage is described as strong on paper in several geographies, including private medical options and mental-health support, with standard medical/dental/vision offerings highlighted for U.S. roles. The package often appears more explicitly detailed in UK/EU contexts, suggesting robust local coverage where specified.
DICE Insights
What We Do
We’ve always believed that a gig can change lives. So in 2014, we created a platform for fans to experience more of the shows they love. Want to know more? www.dice.fm. Our headquarters are based in London, UK with hubs based around the world, including Milan, Barcelona and Paris. In the US, we have teams based out of New York. Our team has now moved in to our brand new hub in Williamsburg so it's a fantastic time to join the team as we scale and grow! At DICE, our mission is to create a diverse and inspiring global team by discovering and creating only the best environment for our employees. No matter what department you sit under, or where you are in the world, you are part of one team, working towards redefining live entertainment.
Why Work With Us
DICE is a place for people who are ambitious, humble and talented. For those who want to learn at pace and have a true passion for music and culture. At DICE, our mission is to create a diverse and inspiring global team by discovering and creating only the best environment for our employees. No matter what department you sit under, or where you ar
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