Account Manager, Nexa

Description

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software.   

Summary of Position:

The Account Manager will create long-term, trusting relationships with clients both in the home services and healthcare sectors at Nexa, an EverService company. This role involves the ongoing maintenance of relationships, along with the upselling and retention of a client portfolio. The Account Manager will cultivate lasting relationships with customers, connect with key business executives and stakeholders, while aiming to grow the overall value of their portfolio. This role is also responsible for responding to client inquiries, and recognizing new business opportunities within the existing customer base.

Position Responsibilities:

• Be a lead point of contact for a designated portfolio of Nexa client accounts
• Cultivate robust and enduring relationships to ensure long-term client satisfaction and retention
• Maximize financial relationship with clients
• Upsell: ensure your clients are equipped with the latest product offerings from Nexa
• Right size: ensure your clients are on the right Nexa base plan
• Cross-sell: capitalize on our full company portfolio of products and services to upgrade Nexa clients
• Retain: make sure your clients love Nexa and desire to continue using our services for years to come

Requirements:

• 5+ years of Account Management experience preferably at a high-growth B2B SaaS or CCaaS company
• 2+ years of experience selling to healthcare, home services and/or BPO industries
• Bachelor's degree in Business Administration, Marketing or a related field preferred
• Strong understanding of B2B sales and account management principles
• Excellent communication and interpersonal skills to establish and maintain client relationships
• Demonstrated ability to meet and exceed targets and objectives
• Experience with Salesforce or other equivalent CRM for effective account management
• Solid organizational and time-management skills to handle multiple client accounts simultaneously

The base salary range for this opportunity is $55,000 - $60,000, along with a bonus incentive plan. This target compensation range is subject to multiple factors including role level, experience and location. As you go through the interview process, your recruiter will work with you to identify a competitive base salary within the proposed target compensation range, and include a bonus incentive plan that will get you excited about your future at EverService.

We’ve got you covered: 

EverService is proud to offer a variety of benefits to support employees and their families, including: 

• Medical/Vision, Dental, Retirement 
• Life Insurance 
• Sick Time 
• Paid Time Away (PTO) 

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.