- Competitive remuneration and development opportunities
- Dynamic and fast-growing business with huge vision
- Exceptional company culture
If you’re dynamic, caring and courageous, we want to hear from you.
About Fingermark
Fingermark™ is a global tech company based in New Zealand with offices in Australia, Brazil, UAE and the United States. For over 20 years it has been a world leader in digital transformation and leads the way in the development of Artificial Intelligence (AI) and associated hardware products for the Quick Service Restaurant (QSR), Retail and Industrial sectors.
Fingermark designs, builds and deploys leading-edge digital technology solutions enabling operational efficiency, revenue gains and enhanced customer experiences. From AI software with real-time business analytics and consultancy through to kiosks and menu boards - Fingermark designs fit-for-purpose innovative solutions and ecosystems.
Fingermark researches and develops game-changing, innovative technologies that support its vision: to revolutionise customer speed of service. To continue delivering to this vision around the world we are looking for a driven Account Manager.
About the role
We are seeking a driven and customer-centric Account Manager to join our team and focus on the North America market. In this dynamic role, you will be responsible for servicing, developing, and maintaining strong relationships with our existing accounts, while also contributing to our business development efforts within the region.
This is a hands-on customer facing role which will require a customer obsessed individual to both advocate internally for their accounts but also drive financial achievement as the footprint of accounts grows within North America.
This is a fully remote role, with around 20% travel time.
About you
Ideally your experience and background will align with the majority of the following:
- 3+ years of experience in account management or business development, preferably within a B2B environment.
- Proven track record of exceeding customer service expectations and building strong relationships.
- Strong understanding of business landscape and industry best practices.
- Experience in the Quick Service Restaurant (QSR) industry
- Familiarity with navigating franchise chainstore structures
- Proficiency in ERP & CRM software, as well as MS Office/Google Suite
- Strong commercial acumen and negotiation skills.
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and manage multiple priorities effectively
- Well-developed prospecting and closing skills, and a proven track record of meeting and exceeding sales goals.
- A bachelor's degree in Business Administration, Marketing, or a related field
This is an exciting time join the Fingermark team. We are in a growth phase with customers and opportunities in multiple global markets.
Fingermark strives for an exceptional company culture, and we look for people who are rockstars at what they do, matching our passion for solving customer problems with digital solutions.
As well as an excellent salary and benefits, we offer a supportive, dynamic and fast-paced environment where your own growth and development will be encouraged.
If you’re dynamic, caring and courageous, we want to hear from you, so please apply online with a CV and covering letter.
Skills Required
- 3+ years of experience in account management or business development
- Proven track record of exceeding customer service expectations and building strong relationships
- Strong understanding of business landscape and industry best practices
- Experience in the Quick Service Restaurant (QSR) industry
- Familiarity with navigating franchise chainstore structures
- Proficiency in ERP and CRM software
- Proficiency in Microsoft Office and Google Suite
- Strong commercial acumen and negotiation skills
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and manage multiple priorities effectively
- Well-developed prospecting and closing skills with a proven track record of meeting and exceeding sales goals
- Bachelor's degree in Business Administration, Marketing, or a related field
What We Do
At Fingermark we believe the key to success within QSR is the ability to provide speed of service for a better customer experience. We optimize and empower those within QSR by developing world-leading technology solutions to increase speed and efficiencies throughout your restaurant. As the QSR industry evolves, Fingermark has evolved with it and we are dedicated to developing advanced AI and computer vision technology solutions for leading QSR’s globally. Fingermark creates intelligent data-driven solutions using highly accurate data and real-time insights, to empower decision-making. This helps deliver greater organizational change and ultimately drives increased revenue. We continue to develop innovative, future-focused solutions that continue to deliver an improved speed of service to all areas of this fast-paced industry. Contact us at: http://www.fingermark.ai to learn more.
