The Role
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You'll Do:
- Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
- Lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets.
- Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
What We're Looking For:
- Bachelor’s degree with 2-5 years experience in a dynamic startup environment owning customer relationships
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives both internally and externally
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
- Ability to manage and influence effectively through persuasion, negotiation, and consensus-building
- Ability to travel 20% to strategic client sites and other locations as needed
Expected Pay Range: $100,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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The Company
What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
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