Account Manager - Mexico

EnglishScore
Title: Account Manager
Location: Mexico - Mexico City
 
Who are we?
We are a brand new EdTech startup backed by the British Council and Blenheim Chalcot, the UK's leading digital venture builder. Our core offering is a free mobile English test that will help millions of people to unlock the potential that the English language gives them. As of 2024, two billion people are learning or speaking English to a useful level. That’s one in four people around the world!

We are a small and dynamic team excited to positively impact the lives of millions of people by disrupting the English language assessment industry.

We are growing fast in Mexico, working with partners such as universities, the government, and employers. In this role, you are expected to retain and grow existing clients and key customers, as well as achieve assigned sales targets. As an Account Manager, your main responsibility is to manage expectations and oversee that a client’s needs are met in a timely fashion. The role is based remotely in Jakarta, Indonesia. You will be reporting to the Country Manager, in Mexico.
 

What do we offer you?
The opportunity to work on a global service with millions of users, pretty much from scratch, in a dynamic start-up environment.
●    Home based role
●    Flexible hours
●    Laptop
●    A fair compensation package with competitive salary and commissions

Possibly most importantly, we offer the chance to change people’s lives for the better.

The Role
We are looking for a full-time contract Account Manager to join our team in Mexico. Responsibilities include but are not limited to:

Administrative (20%)
●    Maintain all CRM and Project Management notes accuracy
●    Manage a partner’s after-sales from beginning to end (onboarding to renewal and reorder)
 
Account Management (70%)
●    Establish and maintain a professional relationship with clients, and perform onboarding client duties, including:
○    Setting up back-end accesses
○    Liaising with the clients to obtain accurate and timely information
○    Setting up the first onboarding call
●    Perform account management duties including:
○    Processing client requests internally
○    Upsell a company’s services and solutions.
○    Help develop initiatives to increase customer satisfaction and retention.
●    Work closely with product and marketing teams to troubleshoot issues, feedback feature requests, and support client marketing activities
○    Take a client’s requirements and assist with plans to meet those requirements
○    Support existing clients with technical and administrative support
○    Attend and schedule events with the clients on socialization and marketing events

Marketing (10%)
●    Work with Country Manager to prepare for promotional and educational events
●    Liaise with headquarter for collaterals and event support

About You
Our ideal candidate is someone with 5-6 years of experience managing stakeholder relationships. You must be organized, tech-savvy, have great verbal and written communication skills, and are deadline-conscious. You must have a good command of English (minimum EnglishScore 400). Previous work experience in the education industry or language learning industry is great but not required.

Diversity
We will be delighted if we can continue to build a team that represents a variety of backgrounds, perspectives, and skills. This benefits us, our employees, our partners, and our customers. We are an equal opportunity employer, and we subscribe to British Council’s Equality global policy statement