The Role
Responsible for managing a portfolio of SMB customers, focusing on account retention, upselling, and cross-selling while ensuring customer satisfaction through analytics and collaboration with teams.
Summary Generated by Built In
At the B2B Commercial Team, we build and scale Nord Security’s global business partnerships.
If you're a strategic thinker with a knack for building high-impact relationships, step into the team turning cybersecurity solutions into business-critical growth drivers for companies worldwide.
Your impact? Empowering organizations across the globe to secure their digital futures.
Main Responsibilities
- High-volume Account Management: Serve as the primary point of contact for a large portfolio of SMB customers (primarily US-based), managing relationships efficiently to ensure rapid onboarding, activation, and swift product adoption.
- Retention & Churn Mitigation: Proactively manage the renewal cycle of all accounts, executing a high-volume, standardized renewal process to minimize churn and maximize the number of successful, on-time renewals.
- Transactional Growth: Identify and execute clear upsell and expansion opportunities within the existing client portfolio, focusing on quick-win transactions that align with immediate SMB needs.
- Relationship Management: Foster strong relationships with strategic accounts and take proactive steps to nurture them for future growth.
- Multi-product Ownership: Became an expert in several cybersecurity products, identify cross-sell opportunities, and grow a multi-product client portfolio.
- Data-driven action: Analyze customer usage and health data to quickly segment accounts, prioritize outreach, and execute scalable strategies to ensure portfolio growth.
- CRM Excellence: Maintain operational hygiene across different tools (e.g., Salesforce), ensuring all opportunities, activities, and account information are consistently updated to guarantee data accuracy and facilitate effective sales forecasting and management.
- Cross-Functional Collaboration: Partner effectively with Marketing, Technical, and Legal teams to advocate for customers' needs and help with process automations.
Core Requirements
- Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment.
- Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts.
- Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
- Self-motivated, directed, adaptable, gritty, driven, and resourceful.
- A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences.
- Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
- Ability to work independently while also collaborating effectively with diverse teams.
- Strong organizational skills and the ability to effectively manage multiple priorities simultaneously.
Bonus Points For
- Previous experience in a SaaS sales or Account/Customer Success field.
- Fluency in additional languages beyond English.
- Proven experience with CRM software (e.g., Salesforce).
Salary Range
- Gross Salary 1900-3200 EUR/Month.
What We Offer
Innovate with industry leaders
Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world.
Learn & grow
Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company.
Work in a next-gen Cyber City office
Thrive in our bustling office, featuring ergonomic workspaces, modern meeting rooms, engaging events, and specialty coffee to fuel your day.
Hybrid work
Enjoy the flexibility with 3 office days and working from home for the remaining 2.
Work from anywhere
Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive.
Physical well-being
Boost your health with free-of-charge 24/7 gym access, onsite and online workouts, and consultations led by in-house Physical Well-Being experts.
Mental & emotional health
Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic.
Premium healthcare
Receive private health insurance giving you peace of mind for your health needs.
Extra days off
Enjoy additional vacation days off as you grow with us. Plus, get extra days for sick leave, special occasions, or parenting needs.
Joyful moments – special treats
Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member.
Company events & team-building
Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success.
Workation
Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together.
Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/40GWyjL
We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.
By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.
If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at [email protected]. Should you prefer to opt out of the automated evaluation, please submit your application directly to [email protected].
Top Skills
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The Company
What We Do
Nord Security is one of the world’s leading providers of digital security and privacy solutions for businesses and individuals. We are a home for advanced security solutions that share the Nord brand and values. Today, our products are used by millions of customers worldwide and praised by all the major cybersecurity experts and top media outlets. Since 2012, we have been creating and building award-winning products: NordVPN - the fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. NordLayer - an adaptive network access security solution for modern businesses, helping organizations to fulfill scaling and integration challenges. NordPass - a password manager designed with the user in mind, from simplicity to security. Built using zero-knowledge encryption. NordLocker - a powerful end-to-end encryption tool for safely storing and sharing files. Comes with secure cloud storage. Our community of cybersecurity experts, software developers, engineers, data analysts, and other tech professionals share one common goal – create a safe cyber future for everyone. Explore our open positions here: https://nordsecurity.com/careers Or refer a friend or colleague: https://nordsecurity.com/referrals Learn about our Privacy notice for recruitment candidates here: https://bit.ly/3mJFoAy
